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About the Role

We are seeking an Assistant Store Manager with previous experience to support all operational and customer-facing tasks in store. This role involves managing store opening and closing, ensuring smooth operations, and delivering an excellent in-store experience. The ideal candidate will have a strong attention to detail, be an expert in store processes, and identify opportunities for improvement while communicating barriers to the Store Manager.

Responsibilities

Manage a team of Brand Associates, setting expectations, goals, and developing talent.
Act as the manager on duty, focused on delivering results while enabling a positive customer and employee experience.
Maintain a clean, organized, and safe store environment.
Provide a positive customer and employee experience.
Set high store standards that reflect company brand image, values, and culture.
Serve as a subject matter expert on POP MART's core business information, including characters, products, and company history.
Support company marketing events such as in-store events, Pop-up events, and conventions.
Support company RoboShop business as needed and follow up with in-store RoboShop employees and business partners.
Improve sales performance and meet key performance indicators such as store conversion, units per transaction, dollars per transaction, and store sales trends.
Drive sales of key products such as Blind boxes, MEGA, and accessories.
Execute Visual Merchandising and Marketing directives.
Install marketing decals, props, set up new merchandising planograms, and set up marketing fixtures.
Remerchandise the sales floor based on product sell-through or slow-moving product.
Work closely with Inventory ASM to determine back of house and warehouse inventory levels.
Responsible for back of house organization, inventory management, receiving/transferring of goods, and weekly/quarterly inventory auditing.

Requirements

More than 2 years of store leadership experience in retail.
High level of ethics, values, integrity, and trust.
Experience working independently in an ambiguous environment with minimal supervision.
Demonstrated ability to use data and metrics to back up assumptions and implement effective solutions.
Ability to adapt to a fast-paced environment and implement new standardization directives.
Must be 18 years old or older.
Ability to regularly lift, carry, and move merchandise and supplies up to 50 lbs.
Ability to stand and walk for extended periods (up to 6-8 hours per shift).
Ability to bend, kneel, reach, and climb ladders or step stools safely.
Ability to perform repetitive tasks such as unpacking boxes, tagging items, and stocking shelves.
Able to work in a fast-paced environment that may require quick movements and multitasking.
Ability to work in varying temperature conditions, including stockroom and receiving areas.
Manual dexterity required to operate standard stockroom tools (e.g., box cutters).

Skills

Retail industry knowledge, skills, and abilities
Confident and comfortable engaging customers to deliver great customer experience
Visual Merchandising
Inventory Management
Marketing
Sales
Customer Service
Team Leadership
Communication

Location

30+ countries and regions

Work Type

Full-time
Flexible hours including nights, weekends, holidays

Experience Level

Store leadership experience

Education Level

High School Diploma

Benefits

Market-competitive packages
Opportunities to learn and lead with on-the-job training
Career development through short-term assignments and new experiences

About the Company

POP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry.
Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers.
POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established IP development and operation system.
Its portfolio includes iconic IPs such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono.
By launching art toys and derivative products based on these IPs, POP MART continues to lead trends in consumer culture.
As of the end of 2024, POP MART operates over 500 physical stores and more than 2,300 Robo Shops across 30+ countries and regions.
Through multiple cross-border e-commerce platforms, the company has reached audiences in over 90 countries and regions, bringing joy to young consumers around the world.

Equal Opportunity

As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.
We welcome applications from people with disabilities.
Accommodations are available upon request for candidates taking part in all aspects of the selection process.