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About the Role

The HCM Implementation Specialist is responsible for leading new client implementations onto GTM's isolved Human Capital Management (HCM) platform. This role manages the implementation process from project kickoff through go-live and stabilization, ensuring a seamless transition across payroll and related HCM modules. You'll work closely with clients to understand their payroll and HR processes, configure system solutions, provide training, troubleshoot technical issues, and serve as a trusted implementation consultant throughout the onboarding experience. This position offers an excellent opportunity for someone who enjoys combining technical configuration, project management, customer service, and problem-solving in a collaborative environment.

Responsibilities

Manage multiple client implementation projects from kickoff through successful go-live.
Develop implementation timelines, monitor milestones, and provide regular project status updates.
Lead discovery meetings to understand client payroll, HR, onboarding, benefits, timekeeping, and general ledger processes.
Configure client environments within the isolved platform based on business requirements.
Load and validate payroll, employee, tax, deduction, benefit, timekeeping, and general ledger data.
Configure and test Payroll, Electronic Onboarding, Time & Labor Management, Benefits Administration, Employee Self Service, and General Ledger functionality.
Validate earnings, deductions, accruals, eligibility rules, schedules, templates, reports, and exports.
Deliver client training through individual and group sessions.
Troubleshoot implementation issues and resolve data or configuration discrepancies.
Research technical issues using system documentation, knowledge bases, and release notes.
Provide post-go-live stabilization and ongoing implementation support.
Partner with internal teams to ensure successful client transitions and exceptional customer experiences.
Identify opportunities to enhance client utilization of additional HCM modules and functionality.

Requirements

Associate degree in Business, Information Technology, or a related field.
2-3 years of HCM implementation experience.
1-2+ years of experience working with the isolved platform.
Experience implementing payroll and related HCM modules.
Strong project management and organizational skills.
Excellent customer service and communication skills.
Strong analytical and troubleshooting abilities.
Ability to manage multiple priorities and deadlines simultaneously.
Human Resources and payroll experience.
Experience implementing Payroll.
Experience implementing Electronic Onboarding.
Experience implementing Time & Labor Management.
Experience implementing Benefits Administration.
Experience implementing Employee Self Service.
Experience implementing General Ledger integration.
Experience with ACA, COBRA, benefits eligibility, and payroll compliance.
Advanced Microsoft Excel skills including formulas, lookups, data validation, and reconciliation.
Prior experience working with the isolved HCM platform.
Thrives in a client-facing environment.
Enjoys solving technical challenges.
Exceptional attention to detail and accuracy.
Can balance multiple implementation projects simultaneously.
Works collaboratively across departments.
Communicates clearly with both technical and non-technical users.
Takes ownership and follows projects through to successful completion.

Skills

Project Management
Organizational Skills
Customer Service
Communication Skills
Analytical Skills
Troubleshooting Abilities
Microsoft Excel
Formulas
Lookups
Data Validation
Reconciliation

Location

Albany, NY
Remote (AZ, FL, GA, ID, IL, MA, MD, MN, MO, NC, OH, PA, SC, TX, VA, WY)
Remote (New York State outside of New York City)

Work Type

Onsite
Remote

Experience Level

2-3 years HCM implementation experience
1-2+ years isolved platform experience

Education Level

Associate degree in Business, Information Technology, or a related field.

About the Company

GTM helps businesses simplify payroll, human resources, benefits, and workforce management through innovative technology and exceptional client service.
GTM is a trusted partner to its clients, committed to delivering personalized support and helping clients maximize their HCM investment.
GTM is a collaborative, client-focused organization where work directly impacts client success.
GTM fosters a supportive team environment that encourages professional growth, continuous learning, and innovation.