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About the Role

We are seeking a Trading Systems Support Analyst to join our Digital Product Management Team. This support role focuses on the Order Management System (OMS), connected applications, and external venues, supporting OMS operations across global regions. You will work at the intersection of technology, investment products, and business operations, supporting the delivery and performance of investment solutions.

Responsibilities

Provide support for front-office investment platforms, ensuring timely resolution of incidents and service requests.
Deliver real-time support for the investment management system (Charles River IMS / CRIMS) and related OMS components.
Monitor system health and performance, proactively identify issues, and implement fixes to maintain platform stability.
Perform alert handling, log analysis, and performance tuning of the platform.
Troubleshoot OMS connectivity issues using FIX protocol and network diagnostic tools.
Collaborate within the Asset Management Development teams to enhance platform features or resolve technical issues.
Work with end users to identify workflow improvements and maximize system value.
Act as an escalation point for support, resolving complex technical issues and liaising with vendors for defect fixes.
Apply ITIL principles for incident, problem, and change management to ensure operational excellence.
Design and document processes and procedures for BAU investment activities and support.
Participate in platform upgrade projects, patch deployments, and integration testing.
Ensure adherence to regulatory standards through system controls and audit-ready documentation.

Requirements

Technical Support experience on Charles River or equivalent OMS/IMS platform.
Strong customer focus and ability to recommend practical, timely solutions.
Analytical skills and SQL/Excel proficiency.
Ability to utilize SQL and scripting for data analysis and automation of support tasks.
Experience with OMS connectivity, and desk-based dealing applications in an enterprise environment.
Understanding of investment products (funds, ETFs, equities, fixed income, OTC).
Experience with SAAS environments and troubleshooting.
Excellent communication for liaising with stakeholders and internal teams.
Familiarity with support ticketing systems such as ServiceNow, JIRA, or equivalent.
Ability to work under pressure, prioritize tasks, and meet deadlines.
Team-oriented approach with a focus on knowledge sharing and best practices.

Skills

SQL
Excel
FIX protocol
ServiceNow
JIRA

Location

Global

Work Type

Flexible environment

Experience Level

Mid-level

Salary/Compensations

$70,000 to $90,000

Benefits

Discretionary bonus program
Equity ownership program
Profit sharing
Health and wellness coverage
Life and disability insurance
Paid time off and holidays
Learning and development programs
Corporate fitness reimbursement and discounts
VersaFi memberships
PICTON Investment Counseling and portfolio management services
Volunteer and charitable donation matching
Maternity and parental leave top-up
Recognition awards
Semi-annual performance bonuses
Generous annual vacation entitlement (minimum of 15 days per year)
Training and development reimbursement
Extensive health and dental benefits
Healthcare spending account

About the Company

Founded by industry pioneer David Picton, Picton Mahoney Asset Management (PICTON Investments) has spent over 20 years challenging conventional wisdom and redefining the investing landscape.
As one of Canada’s most trusted investment brands, we are proudly independent—privately run, 100% employee-owned, and deeply committed to delivering results for our clients.
With a team of 223 bold thinkers—one-third dedicated solely to investment management—we are specialists, not generalists.
Managing $18.6 billion (May 31, 2026) for institutional and retail clients, we navigate markets with conviction, resilience, and a forward-thinking approach.
We’re more than investors — we’re innovators.
We challenge traditional investment mindsets, constantly pushing the boundaries to achieve our mission: To bring greater certainty to investors.
Our success is built on four guiding principles: Treat investors’ money like our own, Redefine the way investors invest, Be human—always approachable, Succeed together, one investment at a time.
We’re transforming our brand and reshaping the way the world invests.
We foster a creative and dynamic workplace, where collaboration and support are at the core of everything we do.
We offer opportunities to take on significant responsibilities, work in a flexible environment, and tackle challenging projects from the outset.
Our culture is designed for ambitious professionals who want to make an immediate impact while continuing to push boundaries and achieve our greater mission.
We empower our team with a high level of responsibility, trust, and flexibility, providing an exciting and creative space to help reshape how the world views alternative investments.
We provide competitive total rewards, performance-based bonuses, and a clear path for career growth.

Equal Opportunity

PICTON Investments is committed to providing an equitable and fair work environment for everyone and all hiring and other personnel actions will be taken without regard to race, colour, creed, religion, sex, disability, gender identity, gender expression, family status, age, language or national origin.
We welcome applications from candidates with diverse experiences globally.
Canadian experience is not required.
If you require an accommodation at any point in time throughout the application and hiring process, please contact Human Resources at (416) 955-4108 or at accessibility@pictoninvestments.com.