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About the Role

The Sales Associate plays a vital role in promoting our core values by providing exceptional service to customers and building relationships to develop customers for life.

Responsibilities

• Display a “customer comes first” attitude, ensuring customer loyalty is built and maintained.
• Resolve customer issues effectively at store level in a timely and positive manner.
• Be a team player and contribute to the stores’ success.
• Perform POS transactions and merchandising tasks, such as receiving shipment, replenishment, price markdowns, and fitting room upkeep.
• Keep current on product and service updates.
• Ensure store is visually appealing, contributing to company standards through product presentation, replenishment, store housekeeping, store maintenance, and visual displays.
• Adhere to all Loss Prevention policies as per guidelines and policies.

Requirements

• Retail experience, preferably in apparel.
• Demonstrated ability to develop relationships with customers.
• Experience with understanding retail operation concepts such as maintaining store standards, cash handling, and merchandise presentation.
• Self-starter and uses good judgment in all situations.
• Excellent presentation skills in a retail environment.
• Upbeat, optimistic, passionate, and friendly.
• Ability to understand the needs of the customer.
• Ability to build buy-in to an idea, a decision, an action, a product, or a service.

Work Type

• full-time

About the Company

• Established in 1973, Roots is a proudly Canadian lifestyle brand that celebrates authenticity, quality, and community.
• Inspired by the great outdoors, we create timeless, sustainable apparel and leather goods designed for comfort and everyday adventure.
• At Roots, we believe in fostering a culture of inclusivity, creativity, and teamwork – where every team member plays a role in shaping our brand’s legacy.
• If you bring passion to everything you do, lead with integrity, and believe in the power of collaboration to drive growth, we’d love to have you on our journey!

Equal Opportunity

• At Roots we appreciate that skills and expertise are cultivated through a range of experiences.
• We are committed to reflecting Canada's diverse landscape in our products, team, and workplace culture.
• We value your unique perspective and encourage you to apply, even if you don't meet every listed requirement.
• Accommodations are available for applicants throughout the recruitment process.
• Roots uses technology-assisted tools, including artificial intelligence (AI), to support parts of the recruitment process.
• These tools may be used to help review applications, assess qualifications, and support interview documentation.
• All hiring decisions are reviewed and made by our Talent team and key leaders involved in the recruitment process.
• The posted salary range is intended to reflect the competitive market value of this role and is provided to support transparency in our hiring process.
• Final compensation will be determined based on a variety of factors, including but not limited to internal equity, relevant skills, demonstrated knowledge, experience, and overall fit for the position.