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About the Role
Domino's Solutions team is the customer-facing engine for how leading enterprises build, scale, and govern AI-powered applications. Customer Engineering owns everything after the deal closes: adoption, implementation, expansion, and delivery that drives customer renewal and growth.
Responsibilities
- Own the customer program end-to-end: from contract signature through expansion.
- Partner with the account team to ensure every engagement is scoped for excellence.
- Direct the delivery pod for customer engagements, managing capacity and keeping programs on track.
- Earn trust at every level, bridging strategic intent and day-to-day delivery.
- Lead solutioning conversations, connecting Domino's capabilities to customer outcomes.
- Drive rollout, enablement, and change management to ensure adoption.
- Proactively uncover new use cases and expansion opportunities in partnership with customer success and sales.
- Act as the customer's voice inside Domino, converting field intelligence into product feedback and signals.
Requirements
- 3–5 years in an enterprise customer-facing discipline (implementations, consulting, technical program management, or product).
- Background in life sciences is a meaningful advantage.
- Comfortable with ambiguity and able to articulate solutions before problems are fully defined.
- Ability to turn unstructured executive conversations into executable plans.
- Sufficient knowledge of enterprise data science to ask pertinent questions.
- Demonstrated ownership of delivery across full cycles.
- Technically fluent across software architecture, predictive modeling, and agentic systems.
- Solutions-oriented with a tendency to escalate with recommendations.
Skills
- Technical Program Management
- Customer Implementation
- Consulting
- Product Management
- Life Sciences Background
- Software Architecture
- Predictive Modeling
- Agentic Systems
Location
- Remote
Work Type
- Full-time
Experience Level
- Mid-level
Salary/Compensations
- $180,000—$220,000 USD
Benefits
- Equity
- Company bonus or sales commissions/bonuses
- 401(k) plan
- Medical, dental, and vision benefits
- Wellness stipends
About the Company
- Domino builds software that helps AI-driven organizations build and operate advanced data science and AI solutions at scale.
- Our platform integrates model development, MLOps, collaboration, reuse, and reproducibility features.
- Customers include Johnson & Johnson, GSK, Bristol Myers, UBS, FINRA, and the US Navy.
- Backed by Sequoia Capital, Coatue Management, NVIDIA, and Snowflake.
- We operate with the spirit of a startup and believe we are building the future of AI.
Equal Opportunity
- We strongly believe in the value of growing a diverse team and encourage people of all backgrounds, genders, ethnicities, abilities, and sexual orientations to apply.
- We value a growth mindset.
- We believe in individuals who seek truth and speak the truth and can be their whole selves at work.
- We value all of you that believe improving is always possible.
- We emphasize an environment of teaching and learning.