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About the Role

The Account Manager position at ODP Business Solutions is responsible for increasing existing account penetration and servicing existing revenue by making sales and soliciting orders for contracts from customers. The role involves selling both office and non-office supply categories, collaborating with specialists, ensuring customer satisfaction, executing pricing strategies, and maintaining customer information in the CRM. Thought leadership in developing selling strategies, training coworkers, and implementing sales initiatives are essential.

Responsibilities

Responsible for making sales or soliciting orders or contracts for customers in territory with current spend.
Servicing existing revenue by pulling in customer service or sales support as needed.
Managing bids, contract negotiations, request for proposals, and re-bidding existing contracts.
Ensuring appropriate profitability based on customer profile in volume, size, and service requirements.
Developing and executing pricing strategies and tactics.
Growing share of wallet in existing customers by selling more of current products, a greater range of products, or new categories.
Selling both office supply and non-office supply categories, pulling in specialists as needed.
Taking responsibility and ownership for data integrity and accuracy of work products.
Being creative with business planning and implementing sales initiatives.
Maintaining customer information in ODP Business Solutions’ CRM.
Being a thought leader in developing selling strategies and training co-workers.
Meeting or exceeding assigned revenue goals and sales quotas within assigned module of accounts.

Requirements

High School diploma or equivalent education preferred.
Minimum 3-5 years of experience in a related field.
Five (5) years of Strategic Account Sales and/or Management experience.
Basic computer skills and the ability to use computers and technology for information access.
Proficient in MS Office - Word, Excel, PowerPoint.
Working knowledge of CRM tools (i.e., Salesforce.com).
Successful history of B2B selling.
Hunter mindset to existing customers and negotiate new, renewed, or amended contracts.
Strong presentation ability required to develop customer centric solutions and deliver sales proposals.
Ability to multitask, and work efficiently and effectively within required deadlines.
Ability to learn quickly and apply that knowledge.
Ability to work in a team environment.
Aptitude to learn the product suite and the ODP 5C way.
Ability to manage and foster change.
Coachable, yet has an entrepreneur spirit.
Maintains and updates databases with all required customer information in CRM.
Ability to read, write, speak, and understand English.
Strong verbal, written, and interpersonal communication skills.

Skills

B2B selling
Strategic Account Sales
Account Management
MS Office (Word, Excel, PowerPoint)
CRM tools (Salesforce.com)
Presentation skills
Multitasking
Teamwork
Change management
Communication skills

Experience Level

Minimum 3-5 years of experience
Five (5) years of Strategic Account Sales and/or Management experience

Education Level

High School diploma or equivalent

Benefits

Competitive salaries
401(k)
Incentive program

About the Company

The ODP Group, through its business entities ODP Business Solutions and Office Depot, is a leading provider of products, services, and technology solutions through an integrated business-to-business (B2B) distribution platform and omnichannel presence.
Includes world-class supply chain and distribution operations, dedicated sales professionals, online presence, and a network of Office Depot and OfficeMax retail stores.
Committed to maintaining a safe and healthy work environment for our Coworkers and our customers.
All Coworkers are expected to support our operational safety culture by working safely and addressing potential hazards or concerns.

Equal Opportunity

The company is committed to providing equal employment opportunities in all employment practices.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.
We will consider for employment qualified applicants with arrest and conviction records pursuant to the City & County of San Francisco Fair Chance Ordinance.