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About the Role

Manage all aspects of the Retail Branch including financial performance, customer satisfaction, and adherence to all regulatory and operation policies and procedures. Develop and implement an annual plan and strategies to increase branch profit, growth, and customer retention. Commit to active involvement in local community organizations and provide leadership to Branch staff in the execution of branch growth plan.

Responsibilities

Develop and implement growth plans and strategies to achieve sales, productivity, financial growth, customer service, and community goals.
Provide leadership to branch staff in the successful execution of defined branch goals.
Coach and counsel platform staff on effective sales techniques to develop new customer relationships and enhance existing customer relationships.
Develop and coach teller staff in customer service and effective referral skills.
Apply a thorough knowledge of the Bank's products and services to the development and enhancement of customer relationships.
Partner across business lines to ensure a cohesive market plan to enhance cross-selling of Bank products and services.
Actively market Bank products and services to the community; proactively call on existing and prospective clients.
Ensure standard operating and security procedures are being followed, adhering to policy and banking regulations.
Provide guidance in training of branch staff on operating problems, exceptions, and adjustments.
Develop and maintain active involvement in the community through participation, and/or Board and/or committee memberships.
Provide personalized banking services to current and prospective customers.
Manage branch budget in accordance with company guidelines.
Recruit, hire, develop, coach, and review performance with appropriate follow-up, on all direct reports.
Analyzes, prepares, and completes all required daily, weekly, monthly and quarterly reports.
Travel throughout the company footprint as required.
Ensures compliance with all regulations governing the banking industry, as well as employment and labor laws, agency guidelines and organization policies.
Manages the compliance requirements for the Retail Branch to ensure files are maintained in accordance with regulations.
Ensures that all staff members meet compliance and disclosure requirements and are cross trained in all.

Requirements

Proven ability to build and retain an effective team and develop, coach, and manage a staff.
Demonstrated success in a retail sales environment.
Extensive working knowledge of Branch operations, sales, investment referrals, banking regulations, business development, and thorough understanding of the consumer and small business lending process.
Expertise interfacing with multiple departments and personnel at various levels.
Demonstrated capability in banking software and Microsoft Office applications.
Valid NMLS Registration required.
5 years branch banking experience with minimum 3 years branch management experience.
Responsibility for branch typically up to $100 million in size.
Participation in a community organization.
Office environment.
Ability to travel throughout the company footprint.
Ability to communicate in order to exchange simple to complex information to individuals and groups.
Ability to navigate throughout the branch to facilitate customer requests and meet operational standards.
Ability to operate a computer, phone and operationally essential equipment as required.

Skills

Written communication
Verbal communication
Listening
Interpersonal skills
Organizational skills
Planning skills
Problem-solving skills
Sales techniques
Customer service
Referral skills
Banking software
Microsoft Office applications

Location

Montague

Work Type

Office environment
Travel

Experience Level

Level II
5 years branch banking experience
minimum 3 years branch management experience

Education Level

Bachelor's Degree in Business or related field, or equivalent work experience
additional coursework in banking is preferred

Salary/Compensations

$77,500 - $100,000 per year

Benefits

professional growth opportunities
employee perks & discount programs
tuition assistance program
incentive compensation program
company holidays
paid time off

About the Company

At OceanFirst Bank, each one of our employees plays an important role in delivering value to our customers and executing daily tasks in accordance with our core values.
We recognize that our employees are essential to our success, making OceanFirst a great place to work and do business.