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About the Role

Fetch Pet Insurance is seeking an experienced Program Manager to coordinate brand and creative projects. This role reports to the SVP of Program Management and is embedded within the Brand & Creative team, partnering closely with the Account Director, Executive Creative Director, and creative leads. You will own the day-to-day execution of brand projects from intake through delivery, bringing process discipline, sound judgment, and cross-functional credibility.

Responsibilities

Own end-to-end program tracking and workflow management across Asana and Google Sheets, building and maintaining project structures, owners, milestones, dependencies, and approval/decision points, while keeping timelines and status current across multiple concurrent strategic and BAU initiatives.
Partner with the Account Director and Creative Leads on the full lifecycle of creative briefs from intake through final delivery, confirming capacity planning, scope, deliverables, required inputs, owners, approvers, dependencies, timing and available capacity before work is committed.
Lead weekly status and working meetings, document decisions, owners and action items, and provide clear, concise, executive-ready updates that distinguish current status, decisions needed, risks and next steps.
Communicate the downstream impact of changes to scope, priority, timing or resourcing so stakeholders can make informed decisions.
Identify blockers, conflicting dependencies and delivery risks early; assess their impact on scope, timing, and capacity.
When escalation is needed bring it promptly to Brand & Creative leadership with clear options and a recommended path.
Partner with account management, design leads, and copy leads to scope incoming requests, estimate timelines, and align resourcing against shifting priorities.
Maintain and reinforce established intake, briefing, review, approval and delivery processes.
Clarify roles and decision rights, document agreed changes, and identify practical improvements that increase visibility, accountability and predictability.

Requirements

5–7+ years of project or program management experience in a creative, agency, or marketing environment, with a demonstrated ability to operate independently at a senior level.
Advanced, hands-on Asana proficiency — building projects, configuring rules and dependencies, and generating reporting.
A proven track record managing multiple concurrent creative workstreams with precision, reliable documentation and consistent follow-through.
Executive-ready written and verbal communication, with strong meeting facilitation skills and the ability to present facts, clarify decisions and align stakeholders across levels.
Strong operational judgment and composure when priorities shift or information is incomplete, with the ability to translate ambiguity into clear scope, owners, dependencies, decisions and next steps.
Experience with agile or sprint-based workflows strongly preferred.
Familiarity with creative collaboration tools and workflows, including Google Drive, Figma and Adobe Creative Suite, is a plus.

Skills

Asana
Google Sheets
Agile
Sprint-based workflows
Google Drive
Figma
Adobe Creative Suite

Location

New York City

Work Type

Hybrid
Contract
Full-time

Experience Level

Senior level

Salary/Compensations

$80-$90 per hour

Benefits

Complimentary lunch daily when in office
Pets are always welcome

About the Company

Fetch is dedicated to helping pets live their healthiest and happiest lives through comprehensive insurance coverage designed for modern pet parents.
Fetch supports the veterinary, shelter, and breeder communities, ensuring pets receive the best care possible.
Fetch is a high-growth Warburg Pincus portfolio company with an expanding team of over 350 pet-loving employees.
The pet insurance industry is important for peace of mind and financial protection, expanding quickly due to growing awareness of accessible, high-quality veterinary care.
Advances in veterinary medicine make pet insurance an essential component of modern pet care.

Equal Opportunity

Fetch is proud to be an equal opportunity employer.
We’re committed to building a workplace that reflects the diversity of pet parents everywhere—hiring and developing individuals from all backgrounds and experiences to strengthen our inclusive, collaborative culture.
We welcome applications from all qualified candidates regardless of race, color, religion, national origin, sex, gender, age, marital status, appearance, sexual orientation, gender identity or expression, family responsibilities, disability, medical condition, student status, political affiliation, military or veteran status, citizenship, genetic information, or any other status protected by law.
Fetch will provide reasonable accommodations for individuals with disabilities throughout the hiring process.
If you need assistance or an accommodation to apply, please contact us at people@fetchpet.com