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About the Role

This position provides comprehensive case management to Transitional Aged Youth (TAY) clients utilizing Urgent Accommodation Vouchers for temporary hotel stays. The primary objective is to assess client needs, develop service plans, and facilitate placement into shelter programs, aiming for a smooth transition within their 14-day hotel stay.

Responsibilities

• Provide direct client services including individual peer counseling, case management, advocacy, and accompaniment.
• Conduct new client intake within 24 hours of their hotel stay.
• Enter client information into the ONE database within 48 hours.
• Ensure clients meet with Coordinated Entry within 72 hours of intake and monitor progress towards personal goals.
• Create individualized service plans with prioritized key issues for each client.
• Collaborate with service providers to coordinate care and achieve client service plan goals.
• Assist clients in maintaining stability by offering support and referrals to services.
• Problem-solve with clients to determine the most effective assistance methods.
• Facilitate meetings and support groups as necessary.
• Develop client exit surveys and case summaries for outcome tracking and program analysis.
• Maintain accurate and timely electronic client records in Salesforce, individual case files, daily logs, and service statistics.
• Participate in regular staff and case management meetings.
• Perform other assigned duties.

Requirements

• BA degree in social services, psychology, or a related field; equivalent work experience may be accepted.
• Two years of experience providing services to the chronically homeless is preferred; comparable experience will be considered.
• Above-average proficiency in reading, writing, and speaking English.
• Demonstrated skills in counseling, case management, and client advocacy.
• Familiarity with Harm Reduction, Motivational Interviewing, and OARS philosophies and approaches.
• Strong interpersonal, verbal, and written communication skills.
• Understanding of homeless issues, particularly concerning race, class, gender, and sexual identity.
• Understanding of the coordinated entry system.
• Experience and comfort working with diverse communities, including LGBTQQ, youth, immigrant, low-income populations, and communities of color.
• Proficiency in MS Office Suite (Word, Outlook, Excel).
• Working knowledge of community resources and familiarity with SF homeless shelter systems and services.
• Demonstrated commitment to open, direct, and non-violent communication.
• Ability to de-escalate crisis situations and make decisions under pressure.
• Proficient reporting skills, including data entry, Excel, and Word processing.
• Strong initiative and ability to work independently and cooperatively.
• Ability to maintain professional boundaries with clients, volunteers, and staff.
• Commitment to the mission of St. Vincent de Paul Society of San Francisco.
• COVID vaccination and negative TB test result required.
• Background check completed upon job offer acceptance.

Skills

• Counseling
• Case Management
• Client Advocacy
• Harm Reduction
• Motivational Interviewing
• OARS
• Interpersonal Communication
• Verbal Communication
• Written Communication
• MS Office Proficiency
• Data Entry
• Excel
• Word Processing
• Crisis De-escalation
• Decision Making
• Reporting

Location

• 700 Eddy Street, San Francisco

Work Type

• Full-time
• Non-exempt
• Union position

Experience Level

• Two years' experience providing services to chronically homeless preferred

Education Level

• BA degree in social services, psychology, or another related field
• Equivalent work experience may be accepted in lieu of a degree

Salary/Compensations

• $30.00 per hour

Benefits

• Kaiser HMO medical paid in full
• Voluntary dental, vision and life insurance
• 403b retirement plan with employer-paid match after one year of employment
• Employee Assistance Program
• Ten vacation days accrued per year
• Ten sick days accrued per year
• Two personal floating holidays
• Twelve and a half holidays offered per year

About the Company

• St. Vincent de Paul Society of San Francisco operates the Multi-Service Center, the Division Circle Navigation Center, and the Riley Center.
• Has over 200 employees working in 4 locations.
• Proud of its diversity and its more than 150-year history of helping others in San Francisco.
• Mission is to offer hope and service, on a direct person to person basis, working to break the cycles of homelessness and domestic violence.

Equal Opportunity

• St. Vincent de Paul Society of San Francisco celebrates diversity, equity, inclusion and belonging and is an Affirmative Action/Equal Opportunity Employer.
• Does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Pursuant to the San Francisco Fair Chance Ordinance will consider for employment qualified applicants with arrest and conviction.