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About the Role

The Product Administration Specialist is responsible for creating and maintaining large-group dental benefit booklets, ensuring accurate plan information and regulatory language. This role collaborates closely with internal teams like Account Management and Legal.

Responsibilities

• Create new large group booklets for fully insured and ASO dental plans with a high degree of accuracy.
• Process booklet update requests for existing group accounts.
• Maintain a database of finalized booklets on a shared internal company drive.
• Review and interpret group contracts, benefit summaries, and underwriting documents to ensure accurate booklet benefit language.
• Verify that all required documentation is received and complete prior to processing.
• Coordinate with Account Management, Legal, and other internal departments to clarify group setup and resolve discrepancies.
• Respond to internal inquiries related to benefit booklet status and custom language requests.
• Maintain organized records and documentation for all group requests processed.
• Follow established workflows, procedures, and quality control standards for all tasks.
• Assist with reviewing and validating booklet accuracy against the system as needed.
• Support process improvement efforts by identifying opportunities to streamline Product Administration booklet workflows.
• Meet established productivity and quality metrics on a consistent basis.
• Assist in the development of process documentation and/or reporting.
• Perform other duties as assigned.

Requirements

• Strong attention to detail and commitment to accuracy.
• Ability to read, understand, and interpret benefit language in documents, contracts, or similar materials.
• Strong organizational skills with the ability to manage and prioritize multiple tasks, projects, and deadlines independently.
• Ability to consistently meet productivity and quality expectations with little oversight.
• Works effectively with internal partners to analyze data, gather information, partner with internal stakeholders, and resolve issues in a timely manner.
• Adjusts to shifting priorities, system changes, and evolving workflows with ease.
• Proactively identifies and escalates issues to prevent downstream errors.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, business related software).
• Strong ability to communicate effectively in writing and verbally for cross-departmental collaboration.
• Knowledge of ERISA and non-ERISA benefits is preferred.
• Familiarity with group benefits structures, plan designs, or insurance terminology is preferred.
• Experience with dental and/or vision insurance products is preferred.

Skills

• Accuracy & Attention to Detail
• Analytical
• Organizational Skills
• Dependability
• Collaboration
• Adaptability
• Initiative
• Tech Savvy
• Communication
• Regulatory knowledge (preferred)
• Group benefits structures knowledge (preferred)
• Dental and/or vision insurance products experience (preferred)

Location

• Minnesota
• North Dakota

Work Type

• Full-time

Experience Level

• Minimum of 5 years of experience in health, dental or vision insurance products, operations, regulatory filings and/or related experience.

Education Level

• Bachelor's degree in healthcare, business or related field; and/or equivalent combination of education and experience.

Salary/Compensations

• $52,500 to $66,000 annually

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability coverage
• Flexible spending plans
• 401(k) plan
• Paid Time Off (PTO)
• Holidays
• Days of remembrance

About the Company

• Delta Dental of Minnesota is the largest regional provider of dental benefits, serving over 7,000 Minnesota and North Dakota-based purchasing groups and 4.5 million members nationwide.
• We aim to provide a work environment that engages each individual while encouraging growth and professional development.
• We are proud to be named a Top Workplace employer for several years and take pride in our team members for building this reputation.
• This position will be with Stratacor, an affiliate of Delta Dental of Minnesota.

Equal Opportunity

• Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
• The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)