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About the Role
The Front Desk Clerk provides high-level customer service to residents and guests, acting as a liaison between vendors, residents, and management teams to ensure a secure and welcoming environment.
Responsibilities
- Maintain a professional and welcoming atmosphere
- Greet and monitor foot traffic
- Establish positive working relationships with residents
- Ensure controlled building access and record visitor entry
- Log, secure, and notify residents of packages
- Patrol the building to ensure hallways are clean and presentable
- Enforce community rules
- Report suspicious activity to authorities
- Conduct resident outreach as needed
- Monitor video surveillance
- Maintain lobby and common area signage
- Field and route resident concerns or requests
- Communicate clearly and effectively
- Update log books
- Perform Fire Life Safety monitoring
Requirements
- 2+ years of experience in hospitality, concierge, guest services, front desk, or retail
- Strong communication skills
- Previous customer service or administrative experience
- Experience in security and safety management
- Basic knowledge of Microsoft Office Suite
- Demonstrated computer literacy
- Flexible schedule with ability to work weekends and evenings
- Ability to lift and carry up to 50 lbs
- Ability to listen and speak clearly on the telephone
- Maintain regular and punctual attendance
Skills
- Customer service
- Security and safety management
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Yardi
- Rent Cafe
- Bilingual (Spanish/English)
Location
- San Francisco, CA
Work Type
- Part-time
Experience Level
- 2+ years
Salary/Compensations
- $21.00 - $23.00 Hourly
About the Company
- Mosser Companies
Equal Opportunity
- Mosser Companies is an Equal Opportunity Employer (EOE)