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About the Role

The Risk Strategy, Operations & Policy Governance team at eBay drives scalable transformation across our global Risk ecosystem. We partner across Risk Policy, Product, Business, Internal Audit, Technology, Legal, and ERM to embed strong governance discipline into strategic execution and ensure our risk practices evolve with the pace of the marketplace. This role is ideal for a strategic, detail-oriented operator who excels at building structure, driving clarity, and leading cross-functional initiatives.

Responsibilities

Lead Internal Audit & Second Line Engagements — Own all audit and assurance touchpoints, coordinating reviews, tracking issues, and driving timely, end-to-end remediation in partnership with the Risk organization.
Policy Lifecycle Ownership — Manage policy reviews and updates within the GRC platform, ensuring alignment between policies, risks, and controls.
Run the Risk Policy Committee — Lead policy review and approval processes across Risk and Trust leadership.
Own the Enterprise Risk Register — Manage daily operations, ensure accuracy of risks and controls, and lead automation and workflow improvements.
End-to-End Traceability — Maintain linkage between risks, controls, policies, audit findings, and remediation activities.
ERM & Cross-Functional Governance Leadership — Serve as the primary liaison for ERM updates and Payment Entity governance reviews while partnering with Risk, Internal Audit, Technology, Legal, Privacy, Security, and business teams to ensure consistent, accurate reporting and strengthen governance practices.
Governance Process & Technology Enablement — Lead requirements gathering and documentation of governance processes; develop clear workflows and process maps; partner with Product and Technology teams to translate governance needs into functional requirements; and drive efficiency through AI, automation, and workflow technologies.
Strategic Initiative Execution — Lead governance initiatives and special projects from concept through implementation.
Support and lead ad-hoc projects across the Risk organization.

Requirements

Bachelor’s degree or equivalent experience
10+ years in Governance, Risk Management, Risk Operations, Internal Audit, or related fields
Experience in payments, fintech, or other regulated environments
Proven ability to design and evolve governance frameworks, not just operate existing processes
Experience leading Internal Audit and Second Line of Defense engagements
Experience owning enterprise Risk Registers and governance documentation
Experience managing policies and standards within a GRC platform
Strong business analysis skills: requirements gathering, workflow documentation, user stories, technical writing
Experience developing BRDs, governance documentation, executive communications, and process documentation
Proficiency with Visio, Lucidchart, or similar tools
Strong analytical, organizational, and problem-solving skills with exceptional attention to detail
Ability to work cross-functionally in a matrix environment and influence stakeholders at all levels
Demonstrated ability to translate strategy into execution and manage multiple priorities
Experience leveraging AI, automation, and workflow technologies to improve governance processes
Experience using enterprise platforms such as Salesforce or similar tools
Ability to craft clear, persuasive executive-level presentations and deliver cohesive storylines to senior leadership and governance bodies

Skills

Governance
Risk Management
Risk Operations
Internal Audit
Payments
Fintech
Regulated environments
GRC platform
Business analysis
Requirements gathering
Workflow documentation
User stories
Technical writing
BRD development
Executive communication
Process documentation
Visio
Lucidchart
Analytical skills
Organizational skills
Problem-solving skills
Attention to detail
Cross-functional collaboration
Stakeholder influence
Strategy translation
Priority management
AI
Automation
Workflow technologies
Salesforce

Location

Austin

Work Type

Hybrid

Experience Level

10+ years
Sr. Manager

Education Level

Bachelor's degree or equivalent experience

Salary/Compensations

$140,000 - $180,000

Benefits

Target bonus
Restricted stock units
Medical benefits
Financial benefits
401(k) eligibility
Paid time off
Parental leave

About the Company

eBay is a global ecommerce leader that is changing the way the world shops and sells.
Our platform empowers millions of buyers and sellers in more than 190 markets around the world.
We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.
Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day.
We're in this together, sustaining the future of our customers, our company, and our planet.
Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

Equal Opportunity

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status.
If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible.
View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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