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About the Role

This role is responsible for managing the delivery and health of digital capabilities or processes, focusing on Consumer Credit Card and Deposits digital projects. The position is within the Digital organization, delivering best-in-class sales experiences through Digital channels by building and maintaining digital capabilities for Online and Mobile platforms. The ideal candidate will have a strong risk, legal, and compliance focus, a creative and analytical approach, and a passion for improving client experiences, with a blend of Product and Project management capabilities.

Responsibilities

Supports delivery of world-class software solutions within time, scope, and budget to provide an enhanced digital experience to clients
Contributes towards operational routines, the day-to-day health of digital capabilities, resolution of defects, routing of complaints, and performance metrics results
Conducts project planning, sprint, and release planning and contributes to the execution of the program vision and roadmap
Performs analysis to capture and report key performance indicators and return on investment of products
Creates presentations and written materials and communicates in an effective and engaging manner to enhance project outcomes
Builds and maintains relationships across stakeholders and partners in order to effectively navigate the bank, ensure successful delivery of assigned work, and secure ongoing support for owned features
Leverages knowledge of the business to make informed decisions at every stage of the product development and sustainment lifecycle
Manages the delivery and health of digital capabilities or processes
Supports digital operations including translating business requirements into digital requirements and acceptance criteria
Analyzes key performance indicators, product risks and controls
Guarantees quality through business acceptance testing
Ensures successful go-to-market
Defines and delivers solutions that solve business problems
Owns the end-to-end delivery of Consumer Credit Card and Deposits digital projects
Partners with designers to develop client journeys
Refines scope in collaboration with Technology teams
Builds on and maintains digital capabilities that deliver products and services to clients via Online and Mobile

Requirements

5+ years of relevant experience
Credit Card and Deposit Experience
Subject matter expert on multiple business-related and technical-related topics and an ability to independently drive strategic improvements
Detail oriented team player
Digital knowledge and experience
Highly effective Relationship and Communications skills
Passion for what you are building and doing
Digital product management
Business Analysis and project management
Experience in sales enablement and/or content management
Bachelor's degree
Experience Design
Technology Delivery Experience

Skills

Collaboration
Decision Making
Problem Solving
Production Support
Project Management
Business Operations Management
Policies, Procedures, and Guidelines Management
Product Design and Development
Product Management
Stakeholder Management
Agile Practices
Oral Communications
Presentation Skills
Process Management
Written Communications

Location

Boston, MA
Pennington, NJ
New York, NY
Lincoln, RI

Work Type

Onsite
1st shift

Experience Level

5+ years of relevant experience

Education Level

High School Diploma / GED / Secondary School or equivalent
Bachelor's degree

Salary/Compensations

$93,000.00 - $140,000.00 annualized salary

Benefits

Discretionary incentive eligible
Eligible for annual discretionary award based on performance
Benefits eligible
Industry-leading benefits
Access to paid time off
Resources and support

About the Company

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.
We drive Responsible Growth and deliver for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth.
We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success.
We value the unique perspectives individuals bring from all backgrounds and career paths.
Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact.

Equal Opportunity

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.