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About the Role

Institute on Aging's Enrichment Center is seeking a compassionate individual to support a diverse group of participants living with dementia or other forms of cognitive or physical impairment. This role involves providing direct support and supervision, facilitating activities, and offering emotional support, personal care, and dining assistance.

Responsibilities

• Facilitate large and small group activities designed to stimulate older adults with dementia.
• Provide dynamic and engaging presentations and hands-on activities that support client interest and abilities.
• Provide behavioral and emotional support and supervision for clients through companionship, conversation, distraction, and redirection.
• Assist Members with safe boarding and exiting of program vehicles, ensuring comfort, dignity, and safety.
• Partner with Members and the Program Manager to develop and carry out individualized service plans.
• Complete and apply required training modules, including those grounded in the Best Friends™ Approach and other person-centered dementia care practices.
• Provide calm, compassionate, and reassuring support to Members who may experience anxiety, distress, or responsive behaviors.
• Collaborate in the creation, adaptation, and facilitation of meaningful engagement programming that honors Members’ life histories, abilities, interests, and cultural identities.
• Apply strong, practical knowledge of dementia, Alzheimer’s disease, and related conditions.
• Respond skillfully to responsive behaviors using non-pharmacological, person-centered strategies.
• Observe and communicate changes in Members’ mood, behavior, engagement, or functional abilities to the Program Manager and interdisciplinary team.
• Build trusting, respectful relationships with Members and their families.
• Work collaboratively with colleagues and leadership to continuously enhance the Member experience.
• Provide assistance with ambulation, transfers, and toileting.
• Monitor the safety and welfare of clients through close observation and interaction.
• Encourage clients to participate in individual, small, and large group activities.
• Serve and accommodate clients during meal and snack times; assist with feeding as needed.
• Maintain cleanliness and organization of the adult day program environment.
• Regularly report on client status and change of condition to Program Manager.
• Greet and direct family members, prospects, volunteers, and other visitors.
• Maintain client confidentiality and privacy.
• Practice Standard Precautions, proper infection control, and safe work practices.
• Participate in staff meetings and complete required trainings.
• Other duties as assigned.

Requirements

• At least one year of experience working with persons with dementia and/or other special needs, or equivalent experience.
• Strong interpersonal skills with the ability to work well on a team and effectively communicate with colleagues, clients, and visitors.
• Ability to maintain calm and composure when presented with clients who are experiencing anxiety and/or challenging behaviors.
• Demonstrated experience serving older adults living with dementia, including those who may at times exhibit responsive or complex behaviors.
• Completion of dementia-specific training, such as David Troxel’s Best Friends™ Approach, and/or other recognized dementia care education preferred.
• Strong interpersonal, observational, and communication skills, with the ability to attune to Members’ verbal and non-verbal cues and adapt support accordingly.
• High degree of empathy, professionalism, and sound judgment in dynamic, relationship-based care settings.
• Strong presentation skills with the ability to facilitate dynamic and engaging group activities.
• Passion and drive for helping others.
• Ability to lift up to 35 lbs. and transfer up to 50 lbs.
• Ability to reach, bend, and walk.

Skills

• Interpersonal skills
• Teamwork
• Communication skills
• Calmness and composure
• Observational skills
• Presentation skills
• Empathy
• Professionalism
• Judgment
• Dementia care practices
• Person-centered care

Location

• Presidio

Work Type

• Full-time

Experience Level

• At least one year experience

Education Level

• College degree (BA) preferred, with coursework in psychology, social services, gerontology, or a related field.

About the Company

• IOA is on the forefront of revolutionary healthcare models, reshaping the way people can age in place.
• Our innovative models transform lives, enhance communities, and save healthcare systems millions of dollars.
• We strive to consistently question the “status-quo” and create new and more innovative ways to help aging adults and adults with disabilities maintain their quality of life.
• With over 23 programs, we offer multiple ways to aid seniors maintain their health, well-being, independence and participation in the community, fulfilling our mission.