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About the Role

The Customer Success Associate is a key client-facing role supporting the Business Licensing team's daily operations. This position focuses on delivering an exceptional client experience through managing communications, coordinating licensing requests, maintaining records, and ensuring timely processing. It's suited for individuals who thrive on balancing customer service, administrative support, and operational tasks in a dynamic, detail-oriented setting.

Responsibilities

Serve as a primary point of contact for client questions and requests via email and phone.
Manage shared inboxes, prioritize communications, and ensure timely follow-up on client inquiries.
Process and coordinate new licensing orders, renewals, and other service requests.
Maintain accurate client records, documentation, and status updates within internal systems.
Coordinate with internal departments to ensure timely completion of client requests.
Monitor order progress and proactively communicate updates or outstanding requirements to clients.
Perform general administrative support, including document management, reporting, and database maintenance.
Prepare, submit, and track business license applications and renewals.
Research federal, state, and local licensing requirements.
Communicate directly with government agencies regarding application status, requirements, and payment requests.
Identify licensing requirements and assist with resolving filing issues or deficiencies.
Maintain knowledge of licensing regulations and internal filing procedures to support compliance and client success.

Requirements

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
Candidates must participate in interviews without the assistance of AI tools or external prompts.

Skills

Advanced Communication: High-level verbal and written communication skills.
Specialized Problem-Solving: Ability to address and resolve more complex issues.
Advanced Analytical Skills: Strong ability to interpret and act on customer data.
Deep Technical Proficiency: In-depth knowledge of company products/services.
Advanced CRM Management: Proficient and effective use of CRM systems.
Customer Advocacy: Strong focus on representing customer needs within the company.
Cross-Functional Collaboration: Effective teamwork across different departments.

Location

Onsite (potential requirement)

Work Type

Onsite (potential requirement)

Experience Level

Depending on experience

Salary/Compensations

$40,000.00 - $67,550.00 USD
This role is eligible for Bonus.

Benefits

Medical, Dental, & Vision Plans
401(k)
FSA/HSA
Commuter Benefits
Tuition Assistance Plan
Vacation and Sick Time
Paid Parental Leave

About the Company

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life.