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About the Role

As an Ambassador of client service and communication for the Maison, you will be responsible for providing advice and technical explanations to clients regarding the servicing of merchandise. You will provide after-sales service resolutions that meet and exceed client expectations, ensuring the highest level of client experience.

Responsibilities

• Deliver a warm and gracious welcome with each client while exhibiting Maison values and exceeding client experience expectations.
• Meet and/or exceed service timeframes and client expectations for Maison appropriate follow-up to service.
• Understand client needs and identify and discuss appropriate solutions.
• Communicate and respond to client inquiries based on strong knowledge of technical explanations of service.
• Possess a strong understanding of Cartier Service Policies with the ability to execute/implement these policies to provide a Maison appropriate client experience.
• Perform basic product services including strap changes, bracelet sizing (non-gold), steam cleaning, and cord changes.
• Uphold the ideals of the Cartier Client Experience with a clear understanding of luxury service requirements.
• Apply client experience guidelines and technical expertise to share recommendations with clients about service and product sales (straps, links).
• Partner with Boutique colleagues on sales (accessories, watches and jewelry).
• Understand and comply with Cartier security and operational procedures (i.e. product handling, inventory control, etc.).
• Partner and assist with Boutique daily set up and break down for opening/closing.
• Assist with Boutique projects as needed (inventory, organization, restocking of supplies).
• Assist in the merchandising and overall daily maintenance of the cases (i.e. maintain proper visual standards; product maintenance and understock organization).

Requirements

• 2 to 5 years of previous experience in luxury retail, service or hospitality environment.
• General knowledge of timepiece movements and Jewelry preferred.
• Must be available to work retail hours including weekends.
• Ability to work in a fast-paced retail store environment.
• Computer and internet Savvy.
• MS Office experience required, SAP knowledge preferred.
• Additional language skills (Mandarin, Portuguese, Russian) are a plus.
• Excellent interpersonal and communication skills are required.
• Strong understanding of Customer Service needs and Customer (internal and external) priorities.
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
• Ability to project an approachable and professional image in personal appearance, manner, and demeanor.

Skills

• Strap changes
• Bracelet sizing (non-gold)
• Steam cleaning
• Cord changes
• MS Office
• SAP knowledge preferred
• Mandarin
• Portuguese
• Russian

Location

• MANSION

Work Type

• Retail hours
• Full-time

Experience Level

• 2 to 5 years

Education Level

• College degree preferred

Salary/Compensations

• $28-30/hr

Benefits

• Medical programs
• Dental programs
• Vision programs
• Health savings accounts
• Flexible spending accounts
• Employee assistance program
• Life insurance
• Disability benefits
• 401(k) with employer match
• Wellness reimbursement benefit
• Paid time off
• Volunteer time off days

About the Company

• Richemont is one of the world leaders in the luxury sector, with various Houses specializing in jewelry, watches and high-end accessories.
• Each Maison proudly embodies a tradition of style, quality and craftsmanship.
• Richemont strives to preserve the heritage and identity specific to each of them.
• We are committed to innovating and designing new products in line with the values ​​of our Houses, through a process of permanent creativity.
• At Richemont, We Craft the Future!

Equal Opportunity

• At Cartier North America, We are proud to employ talent from many different backgrounds, experiences, and identities.
• We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence.
• We continue to work towards creating a workforce that represents the diversity of our clients and our communities.