Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Provides technical support for the installation, configuration, maintenance, and troubleshooting of endpoint computing devices and associated technologies. Also provides operational support for audiovisual technologies used in meeting spaces and events.

Responsibilities

• Acts as the first point of contact for technical assistance to end users.
• Manages helpdesk requests and responds to staff via multiple communication channels, documenting solutions.
• Deploys and maintains software and technology tools.
• Installs, configures, and maintains desktop operating systems (Microsoft Windows and Apple macOS).
• Troubleshoots networking, telecommunications, mobile devices, audiovisual technologies, and other supported systems.
• Troubleshoots basic network and system connectivity issues.
• Maintains accurate records of work performed, including support requests, maintenance, and resolutions.
• Creates and maintains technical documentation, user communications, and knowledge base content.
• Participates in inventory control and reporting of IT hardware and software assets.
• Follows technology security policies and procedures and reports security incidents.
• Participates in ongoing professional development and pursues technical training and certifications.
• Provides exceptional customer service and communicates technical information clearly.
• Provides technical support for conferences, meetings, and events.
• Performs other duties as assigned.

Requirements

• Ability to understand and follow oral and written instructions.
• Ability to deal effectively with other TMA employees.
• Must be organized and able to handle multiple tasks.

Skills

• Technical support
• Installation
• Configuration
• Maintenance
• Troubleshooting
• Endpoint computing devices
• Audiovisual technologies
• Helpdesk management
• Software deployment
• Operating systems (Windows, macOS)
• Networking
• Telecommunications
• Mobile devices
• System connectivity
• Technical documentation
• Knowledge base management
• IT asset inventory
• IT security policies
• Customer service
• Professional development

Experience Level

• 6 months to 1 year of experience in a similar role preferred

Education Level

• College degree in Information Systems, Electrical Engineering, Computer Science, or similar field