About the Role
Regal Cinemas Elmwood Center in Buffalo, NY is seeking passionate, part-time cast members to deliver exceptional guest service, cleanliness, and a memorable movie-going experience in a fun and energetic environment.
Responsibilities
- Sell tickets, concessions, and perform usher duties.
- Provide guest service as the face of Regal.
- Handle cash, credit cards, gift cards, and other forms of payment accurately.
- Upsell and suggestively sell premium viewing experiences and concessions.
- Promote the Regal Crown Club program.
- Ensure tickets are sold in accordance with the MPAA rating system and company policy.
- Respond to guest inquiries professionally.
- Operate, prepare, and clean concession equipment.
- Comply with food safety laws and alcohol service regulations where applicable.
- Tear tickets, direct patrons, and inspect packages.
- Manage crowd control and assist guests in finding seats.
- Enforce the MPAA rating system.
- Conduct in-theater inspections for quality and safety.
- Report any theater issues to management.
- Perform in-auditorium concession sales.
- Clean auditoriums, restrooms, lobby, and other areas.
- Monitor cleanliness and operation of vending equipment.
- Assist with opening and closing duties.
- Maintain regular and consistent attendance.
- Handle emergency situations.
- Perform general cleaning duties.
- Comply with company dress code.
Requirements
- Must be available to work weekends.
- Weekday opening and/or closing availability is preferred.
- Must be able to perform each essential duty satisfactorily.
- Must be able to perform calculations with speed and accuracy.
- Must be able to identify problems, gather data, and evaluate information.
- Must be able to take action beyond what is necessarily called for and perform under pressure.
- Must possess excellent communication skills with customers, co-workers, and management.
- Must be able to establish goals, budget time, and set priorities.
- Must be able to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear.
- Must be able to occasionally climb or balance and stoop, kneel, crouch, or crawl.
- Must be able to occasionally lift up to 60 pounds.
- Vision requirements include: close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
Skills
- Public speaking
- Active listening
- Clear and direct response
- Math skills
- Problem-solving
- Decision-making
- Communication skills
- Time management
- Prioritization
Location
- Buffalo, NY
Work Type
- Part-time
Education Level
- Completion of cast certification program as a cast member and as box office cashier or progress towards completion required.
- Must complete any legally required state or local training and obtain the required certificate for alcohol sales.
- Must complete Regal Responsible Beverage Server training on Regal Online University if applicable.
Salary/Compensations
- Starting at $15.50/hour
Benefits
- Free movie passes
- Discounted concessions
- Eligible to participate in 401(k) retirement plan with company match (upon meeting age and service requirements)
About the Company
- Regal Cinemas Elmwood Center is part of a company that delivers the best possible service, cleanliness and movie-going experience to guests.
