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About the Role

The Assistant IT Manager will partner with the IT Manager to deploy, secure, and sustain all hotel technology, playing a hands-on role during pre-opening build-out and transitioning into a dynamic support leader to ensure seamless, high-performance experiences for guests and staff.

Responsibilities

• Assist in installing and configuring Opera (PMS), SilverWare (POS), PBX/VoIP, IPTV, and enterprise Wi-Fi networks.
• Audit LAN/WAN, VLAN segmentation, and network security; coordinate failover, backup-power and redundancy plans.
• Manage on-site deliveries, installations, and SLAs with technology partners.
• Lead UAT cycles; create SOPs, quick-reference guides, and hands-on training modules.
• Provide prompt resolution of hardware, software, and connectivity issues.
• Oversee patch management, antivirus, intrusion detection, and data-privacy protocols.
• Maintain an accurate IT inventory; coordinate repairs, upgrades, and equipment replacements lifecycle.
• Troubleshoot contactless check-in kiosks, mobile-key integrations, in-room entertainment systems, and smart-room controls.
• Identify and pilot new technologies that elevate the Faena experience.

Requirements

• Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience).
• 2–3 years’ hotel IT experience.
• Hands-on exposure to PMS (Opera/Micros), POS, Aruba/Cisco networking, and PBX systems.
• Strong communicator and trainer—able to translate technical concepts for non-technical teams.
• Proven ability to prioritize and multitask in fast-paced, shifting environments.
• Service-oriented mindset, proactive problem-solver, and collaborative team player.
• Flexibility to work varied hours, weekends, and on-call rotations during critical launch phases.
• Endure various physical movements throughout the work areas.
• Ability to move safely in uneven terrain or in confined spaces.
• Remain active, constantly moving, or prolonged periods sitting at a desk and working on a computer throughout work shift.
• Medium Work: Exerting up to 40 pounds of force occasionally, and/or 20 pounds of force frequently, and/or up to 10 pounds of constantly moving objects, may occasionally lift and/or move up to 25 pounds.

Skills

• Opera (PMS)
• SilverWare (POS)
• PBX/VoIP
• IPTV
• Enterprise Wi-Fi networks
• LAN/WAN
• VLAN segmentation
• Network security
• Failover
• Backup-power
• Redundancy plans
• Cisco
• Mitel
• Siemens
• User Acceptance Testing (UAT)
• SOPs
• Quick-reference guides
• Training
• Hardware troubleshooting
• Software troubleshooting
• Connectivity troubleshooting
• Patch management
• Antivirus
• Intrusion detection
• Data-privacy protocols
• Asset management
• Contactless check-in kiosks
• Mobile-key integrations
• In-room entertainment systems
• Smart-room controls
• IoT
• Advanced streaming
• Digital signage
• DHCP
• VPNs
• Wi-Fi design & optimization
• Endpoint protection
• Micros
• SynXis
• Active Directory
• VMWare/Hyper-V
• Backup solutions

Location

• New York

Work Type

• Permanent
• Full-Time
• On-site

Experience Level

• 2-3 years hotel IT experience

Education Level

• Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience)

Salary/Compensations

• up to USD 95000 - yearly

About the Company

• The FAENA Movement is one of culture, art and community, steeped in the warmth and traditions of the south combining authentic and attentive hospitality with the world’s finest amenities.
• Faena New York will find its home at 500 West 18th Street, overlooking the High Line in a building designed by Bjarke Ingels Group.
• This latest opening will be synonymous with sophistication, glamour, breathtaking artwork, and cultural trendsetting.
• This opening will mark the resurgence of luxury nightlife experiences in New York with dynamic food and beverage venues and programming that will make Faena the ultimate destination for the sophisticated traveler to New York.

Equal Opportunity

• All your information will be kept confidential according to EEO guidelines.