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About the Role

As a Keyholder, you will support the store leadership team to ensure the smooth operation of the store and deliver an exceptional customer experience. You will use your passion for fashion and customer service skills to create memorable moments for clients. Your leadership will assist with opening and closing procedures, cash reconciliation, distribution of sales goals, team motivation, and problem resolution. You will also build lasting relationships with customers, provide styling advice, and deliver personalized service in an inclusive and welcoming environment.

Responsibilities

Lead and supervise the team in the absence of the Store Manager/Assistant Manager.
Assist with daily operations, including cash handling, opening/closing, and KPI tracking.
Provide exceptional customer service with product knowledge and personal recommendations.
Build and maintain a client book, fostering relationships and loyalty.
Achieve sales targets through outstanding service and brand values.
Address customer service issues promptly and professionally.
Maintain high store standards, ensuring a welcoming and organized environment.
Oversee stock replenishment to align with demand and visual standards.
Support new hires and encourage team development, promoting a growth-focused culture.
Motivate the team to meet sales goals, fostering a results-oriented environment.
Create an inclusive, personalized shopping experience, welcoming clients to our collections.
Guide clients through their shopping journey, meeting their unique needs.

Requirements

1+ year of experience in retail or customer service, with supervisory experience preferred.
Enthusiastic about providing exceptional customer service and working in luxury retail.
Knowledgeable and passionate about fashion trends.
Excellent communication skills, with a friendly, approachable, and persuasive demeanor.
Adaptable and open to pursuing a career in retail management.
Flexible availability, including evenings, weekends, and holidays, is required.

Skills

Customer service
Fashion knowledge
Communication
Leadership
Sales

Location

New York, NY

Work Type

Full-time

Experience Level

1+ year of experience
Supervisory experience preferred

Salary/Compensations

$21 - $23.50 USD

Benefits

+2% Commission
Wardrobe offering
50% shopping discount
Seasonal wardrobe offering
Cell phone contribution
Voluntary health plan
401(k)
Paid time off
Holiday pay
Paid parental leave
Pet benefits
Employee Assistance Program (EAP)
MAVEN Family Planning
Product knowledge training
Retail Stylist Program
Mentorship
Professional development support

About the Company

SMCP embodies the essence of Parisian elegance with its renowned brands, Sandro and Maje.
The company is committed to accessible luxury, bringing high-fashion designs and sustainability together.
SMCP operates in over 47 countries and is financially stable with a phase of growth.
The company culture thrives on engagement, inclusivity, and corporate social responsibility.
SMCP aims to meet ambitious sustainability goals by 2030.
Collections blend timeless Parisian style with a contemporary edge.
SMCP is a forward-thinking company where innovation and sustainability come together.
The company focuses on growth, stability, and prioritizing internal mobility.
SMCP offers a culture that fosters creativity, engagement, and meaningful career opportunities.