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About the Role

The PM server is responsible for guiding guests through The Lake House Experience, acting as a communicator, decision-maker, and entertainer while proactively providing customer service.

Responsibilities

• Setup Food and Beverage areas including linen, service ware, and glassware.
• Serve food and/or beverages professionally.
• Greet guests and respond to requests in a friendly and courteous manner.
• Promptly remove dishes as guests complete each course and/or meal.
• Make proficient sales transactions within Lightspeed.
• Replenish beverages as necessary and check guest satisfaction.
• Run food orders.
• Handle cash and other forms of payment.
• Properly check IDs for guests who appear to be under 40.
• Demonstrate responsible alcohol service.
• Demonstrate impeccable product knowledge of both Food and Beverage.
• Perform opening, closing, and side duties such as setting up/breaking down stations, refilling condiments, and cleaning.
• Know all table/seat numbers.
• Escort guests to the restroom when able.
• Create “WOW” moments by collecting detailed information.
• Perform any other job-related duties as assigned.
• Maintain a clean work area.
• Be able to work varying schedules.
• Attend all scheduled training and departmental sessions.
• Arrive in the assigned work area on time in full, clean, and pressed assigned uniform for the scheduled shift.
• Perform and complete any and all assigned tasks by management.
• Be totally familiar with hotel operations/locations and be able to direct guests and answer guest questions about general facilities.

Requirements

• One year of experience required in a previous server position.
• Must be able to demonstrate effective communication.
• Must be able to stand for extended periods of time.
• Must be able to lift up to 50lbs.

Skills

• Lightspeed proficiency
• Cash handling
• Product knowledge (Food and Beverage)
• Responsible alcohol service
• Customer service

Location

• Onsite

Work Type

• Full-time
• Part-time

Experience Level

• One year experience

Benefits

• Paid Time Off (Full Time & Part Time employees)
• Medical, Dental and Vision Benefits (Full Time employees)
• Optional benefits (Full Time employees)
• 401k with up to 4% Employer Match
• Membership Discounts to the Sands Family YMCA
• FREE Lunch and/or Dinner during your shift
• Robust and formalized training program
• Rooms, Food & Bev, and Spa Discounts at The Lake House
• Many Employee Discounts at The Lake House and through LifeMart
• Company sponsored Community Service and Wellness Events

About the Company

• The Lake House offers a beautiful place to work in a fun, team-oriented, professional setting.

Equal Opportunity

• The Lake House believes in equal opportunity for all and is committed to ensuring all individuals have an opportunity to apply for those positions that they are interested in and qualify for without regard to race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.