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About the Role

Enterprise Electrical is seeking a Service Manager to lead and manage electrical service operations for an assigned branch or region. This role oversees service technicians, service coordinators, administrative support, customer relationships, and overall service division performance. The Service Manager is responsible for ensuring service work is delivered safely, efficiently, and in alignment with customer expectations while driving productivity, responsiveness, profitability, and long-term client retention. This position plays a key role in growing the service book of business, expanding service agreements, resolving escalated client issues, and supporting continued operational growth.

Responsibilities

Lead and manage daily electrical service operations, including service technicians, Service Coordinators, and Service Administrators
Develop and execute service division strategy focused on revenue growth, client retention, and margin performance
Build, maintain, and own strong client relationships, including service agreement customers
Manage service scheduling, dispatch operations, technician utilization, and workforce productivity
Oversee service agreement programs, preventive maintenance contracts, and on-call service operations
Monitor and manage service financial performance, including P&L, pricing, labor efficiency, and cost control
Ensure all service work complies with applicable licensing requirements, NEC, OSHA, and company safety standards
Recruit, develop, and retain service team talent to support operational growth
Establish and monitor service KPIs, including response time, completion rates, customer satisfaction, and contract retention
Partner with project operations and preconstruction teams to identify service-to-project transition opportunities
Oversee service fleet, tools, equipment, and material logistics
Identify and implement process improvements to enhance service delivery, scalability, and customer experience
Report service performance, pipeline updates, and client issues to the Director of Service and Branch Manager

Requirements

Strong knowledge of electrical service operations, maintenance practices, and service agreement program management
Proven leadership experience managing service teams, technicians, and support staff
Demonstrated financial acumen, including experience managing service P&L, pricing, labor efficiency, and cost control
Excellent client relationship management skills with the ability to retain customers, expand service agreements, and support business growth
Strong understanding of state licensing requirements, NEC, OSHA, and service-related safety standards
Advanced ability to manage technician scheduling, dispatch operations, and workforce utilization
Strong analytical and problem-solving skills with the ability to use operational and financial data to improve performance
Experience developing and monitoring KPIs, dashboards, and service performance metrics
Ability to lead in a fast-paced environment and manage competing priorities
Strong communication skills and leadership presence with field teams, customers, and internal stakeholders
Commitment to continuous improvement, operational scalability, and high-quality service outcomes

Skills

Electrical service operations
Service agreement program management
Team leadership
Financial acumen
Client relationship management
Scheduling
Dispatch operations
Workforce utilization
Analytical skills
Problem-solving
KPI development
Communication skills
Leadership presence
Process improvement
Service management software
Microsoft Office Suite
CRM systems
ERP systems
Dispatch and scheduling platforms
Video conferencing tools

Location

Office
Field

Work Type

Full-time
Exempt
On-site

Experience Level

Minimum of 7 to 10 years of experience in electrical service operations or construction
Minimum of 3 to 5 years of leadership experience managing service teams or field personnel
Proven experience leading high-volume service operations
Demonstrated experience managing service financial performance
Strong track record of client relationship management, service agreement growth, issue resolution, and repeat business

Education Level

High school diploma or GED required
Bachelor’s degree in Construction Management, Business Administration, Engineering, or a related field preferred
Equivalent combination of education, industry certifications, and progressive field/service leadership experience will be considered

About the Company

At Enterprise Electrical, our core purpose is Building Relationships to Enrich Lives. We are guided by the following core values: Safety First, Safety Always, Committed to Excellence, Plan it, Do it, Own it, Learn it, Know it, Teach it, One Team, One Goal, Positive Attitude Required