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About the Role

The Senior Sales Associate supports clinic operations by leading on the sales floor and ensuring a high-quality client experience. This role provides informal guidance to team members, drives sales performance, and ensures operational tasks are completed accurately and efficiently.

Responsibilities

• Lead by example in achieving daily sales and conversion goals.
• Educate clients on products, memberships, and treatments.
• Support clinic-wide retention and loyalty programs.
• Reinforce service standards and brand values.
• Support opening and closing procedures.
• Maintain accurate inventory levels.
• Ensure cleanliness, organization, and merchandising standards.
• Execute operational checklists and compliance tasks.
• Provide on-the-floor coaching and real-time feedback to Sales Associates.
• Support onboarding and training of new team members.
• Act as a point of contact for questions or issues during shifts and escalate to leadership.
• Foster a supportive, inclusive environment.
• Follow and reinforce all operational policies and loss prevention procedures.
• Report any safety, compliance, or operational concerns promptly.
• Maintain professional conduct.
• Participate in regional meetings, trainings, or team events as assigned.
• Assist with in-clinic activations, promotional events, or marketing initiatives.
• Provide occasional coverage for peer shifts.

Requirements

• Must be available and able to work weekends (sat AND sun) regularly.
• Must have flexible availability to work and be scheduled for part time.
• Must be available to work during Clinic Operating Hours.
• Must be able to commit to a schedule made 60 days in advance.
• Ability to commute to home clinic location & periodically travel to other clinics to provide coverage.
• Minimum 1–2 years of retail, hospitality, or service experience required.
• Leadership or keyholder experience preferred.
• Must be at least 18 years of age to apply.

Skills

• Intermediate knowledge of retail operations, POS systems, and cash handling.
• Familiarity with Zenoti or similar scheduling and sales software.
• Strong product knowledge and passion for skincare and client education.
• Advanced interpersonal skills with the ability to coach peers and foster teamwork.
• Strong communication and problem-solving abilities.
• Reliable, proactive, and accountable in daily execution.

Location

• New York, NY - Upper West Side

Work Type

• Part-Time
• On-site

Experience Level

• Senior

Salary/Compensations

• $24/hr + Commission Opportunities

Benefits

• Complimentary Employee Treatment & Product Discount Program
• Employee Assistance Program (EAP)

About the Company

• Skin Laundry is committed to your growth and development.
• We believe in work/life balance and supporting our team members' mental health.
• We foster a speak-up culture where your voice is vital.
• We do not hire individuals who engage in bullying, gossip, racism, or discrimination.
• We are enthusiastic about transforming the skin care & beauty industry.
• We are committed to creating a diverse and inclusive environment.

Equal Opportunity

• Skin Laundry is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.
• Skin Laundry believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.
• Skin Laundry is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.