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About the Role
As a leader in our veterinary practice, you will provide structure and leadership to our team, working directly with hospital leadership to develop your management and leadership skills. You will oversee hospital operations, manage multiple priorities, and contribute to the hospital's excellence and animal well-being.
Responsibilities
- Oversee day-to-day operations with a focus on hospital growth initiatives.
- Maintain team focus on client growth and retention activities.
- Collaborate with Marketing Lead and Marketing partner to drive successful marketing campaigns.
- Ensure the practice offers a premium, white-glove client experience.
- Manage hospital operations in collaboration with Partner Doctor, Medical Director, and Operations Director.
- Manage personnel, including hiring, training, development, performance management, and conflict resolution.
- Oversee scheduling, inventory management, and administrative duties.
- Guide and coach team members toward continuous improvement and a strong client experience.
- Demonstrate initiative in balancing the needs of the business and staff.
Requirements
- 2+ years of management experience in a veterinary hospital, animal hospital, or medical practice setting preferred.
- Strong capabilities in balancing business and staff needs.
- Strong capabilities in organization and prioritization.
- Strong capabilities in data management & interpretation.
- Strong capabilities in problem-solving.
- Strong capabilities in computer systems, including veterinary practice management systems.
- Ability to formulate plans and drive results independently and with the leadership team.
- Growth mindset: takes initiative, welcomes feedback, and seeks continuous improvement.
- Independent leader who takes ownership and leads by example.
- Team approach: puts the team/community first and thrives in a collaborative environment.
- Drives results: identifies opportunities, develops action plans, and executes.
- Effective time management, organization, multi-tasking, and attention to detail.
- Strong communication and conflict resolution skills with staff and clients.
- Passionate about great customer service.
- Comfortable with computers and software, including veterinary practice management systems (PIMS), Microsoft Office, Teams, and Slack.
Skills
- Veterinary practice management systems (PIMS)
- Microsoft Office
- Microsoft Teams
- Slack
- Client growth and retention
- Marketing campaign collaboration
- Client service
- Personnel management
- Scheduling
- Inventory management
- Administrative duties
- Team coaching
- Balancing business and staff needs
- Organization
- Prioritization
- Data management
- Data interpretation
- Problem-solving
- Computer systems
- Planning
- Execution
- Time management
- Multi-tasking
- Attention to detail
- Communication
- Conflict resolution
- Customer service
Location
- New York, NY
Work Type
- Full-time
- Salaried
Experience Level
- 2+ years of management experience preferred
Salary/Compensations
- $85,000 - $100,000 per year
- Eligibility for up to 15% performance-based annual bonus
Benefits
- Competitive salary
- Medical, dental, vision, and prescription drug benefits for you and eligible dependents
- Paid time off for full-time employees
- 401(k) plan
- Guardian voluntary benefits
- Professional development opportunities
About the Company
- Pure Paws Veterinary Care of Hudson Square is a full-service, modern animal hospital serving the vibrant SoHo, West Village, Tribeca, and NYU neighborhoods of New York City.
- We take a personalized, compassionate approach to your pet’s health, designing tailored wellness plans that consider each animal’s unique needs.
- Our facility is equipped with advanced diagnostic tools, including digital radiography and ultrasound, so we can offer comprehensive care ranging from routine exams and dental care to surgery and in-house lab testing.
- At Hudson Square, our experienced team of veterinarians, technicians, and support staff works every day to deliver expert, stress-free care.
- We value preventive medicine, client education, and building long-term relationships with our patients and their families.