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About the Role

This role supports a broader strategic account team with high visibility, involving extensive cross-functional collaboration. You will focus on account growth, process efficiency, risk mitigation, and solution planning, requiring strong attention to detail and organization.

Responsibilities

• Protect and grow revenue by proactively mitigating churn risks, executing recovery strategies, and identifying expansion opportunities in partnership with Sales.
• Deliver hiring outcomes by ensuring effective budget deployment and using data-backed optimization to improve performance.
• Ensure a high-quality client journey through proactive communication, consistent SLA adherence, and reliable follow-through against KPI targets.
• Drive adoption of priority products and tracking solutions to increase performance visibility and attribution.
• Maintain operational excellence through thorough documentation, case management, and disciplined execution.
• Resolve technical and integration issues by engaging internal partners and external vendors to ensure timely solutions.
• Model inclusive, solutions-oriented behaviors by contributing expertise, exchanging knowledge, and promoting a collaborative team environment.

Requirements

• Requires a minimum of 4 years of related experience, or a Bachelor's degree.
• Data Proficiency: Quickly analyze operational data and identify anomalies.
• Unbiased Decision-Making: Formulate hypotheses based on data while maintaining an objective perspective.
• Risk Prevention: Proactively assess and manage accounts in partnership with Sales to enhance effectiveness and results.
• Motivational Skills: Understand client issues, identify problems, and coordinate internally to develop solutions.
• Adaptability & Perseverance: Overcome obstacles, take ownership, and persistently think through and execute tasks.
• Continuous Learning and Leadership: Prioritize ongoing self-improvement and take initiative to explore new markets.

Skills

• Attention to detail
• Documented organization
• Data analysis
• Problem-solving
• Collaboration
• Communication

Location

• United States of America

Work Type

• Full-time

Experience Level

• Minimum of 4 years of related experience

Education Level

• Bachelor's degree

Salary/Compensations

• 26.92 - 40.38 USD per hour

Benefits

• Quarterly bonuses
• Restricted Stock Units (RSUs)
• Paid Time Off policy
• Many region-specific benefits

About the Company

• As the world’s number 1 job site, our mission is to help people get jobs.
• We strive to cultivate an inclusive and accessible workplace where all people feel comfortable being themselves.
• We're looking to grow our teams with more people who share our enthusiasm for innovation and creating the best experience for job seekers.

Equal Opportunity

• Indeed is deeply committed to building a workplace and global community where inclusion is not only valued, but prioritized.
• We’re proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neuro-diversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds.
• Indeed provides reasonable accommodations to qualified individuals with disabilities in the employment application process.
• Inclusion and belonging are fundamental to our hiring practices and company culture, forming an integral part of our vision for a better world of work.
• At Indeed, we’re committed to the wellbeing of our employees and on a mission to make this the best place to work and thrive.
• We believe that fostering an inclusive environment where every employee feels respected and accepted benefits everyone, fueling innovation and creativity.
• We value diverse experiences, including those who have had prior contact with the criminal legal system.
• We are committed to providing individuals with criminal records, including formerly incarcerated individuals, a fair chance at employment.
• Those with military experience are encouraged to apply.
• Equivalent expertise demonstrated through a combination of work experience, training, military experience, or education is welcome.