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About the Role

As an Employee Relations Partner at eBay, you will provide mentorship, support, and recommendations for resolving complex employee relations matters. You will consult and mentor Americas-based staff and supervisors on performance management, compliance, investigations, conflict resolution, benefits policy, labor law, and sensitive exit management. This role is crucial for improving employee experience and delivering end-to-end support to our global workforce.

Responsibilities

• Provide mentorship and advice to managers on performance management and remedial measures relevant to the location jurisdiction.
• Help managers implement corrective action processes consistently across business entities.
• Deliver employee relations related presentations and training content.
• Respond to and resolve HR-related inquiries from employees, managers, Centers of Excellence, and Vendors via email and chat, meeting agreed Service Level Agreements.
• Apply a Case Management System to record case notes.
• Approve and facilitate HR transactions as required by automated workflows and processes when the primary self-service channel cannot be used.
• Help new hires prepare to onboard from verbal offer to their first day.
• Conduct internal investigations and advise on employee complaints and grievances.
• Recommend solutions, conduct root cause analysis, and assist with facilitation of remediation activities and corrective action.
• Provide jurisdictionally appropriate legal advice and interpretation on employment legislation.
• Handle most aspects of involuntary employee terminations in conjunction with the business.
• Support managers and employees through departmental restructuring activities in partnership with People Business Partners.
• Support complicated leave of absence and accommodation situations with a high-touch and consistent approach.
• Participate in broad range of projects across the People Experience team.
• Recommend process improvement and policy development.

Requirements

• Demonstrated solid knowledge and understanding of employment legislation, including interpretation and application.
• Covers employment practices related to performance management, FMLA, Canada Labour Code, ADA, Accessible Canada Act (ACA), FLSA, and ERISA.
• Proven knowledge of Employee Standards Act, Common Law, Human Rights Code and Human Rights Tribunal of Ontario, MOL Leave of Absence Rights or equivalent experience, and Labour Relations Act.
• Experience with Canadian Employment Contracts and probationary periods.
• Thorough familiarity and insight into employment legislation for US and Canada, including interpretation and application, along with employment practices.
• Full knowledge of Canadian laws and ability to direct and participate in US situations, particularly in performance management, leave, and accommodation.
• Demonstrate effective influencing skills to provide resolution to complex and highly sensitive employee relations issues.
• Experience leading multiple, concurrent, high-priority employee relations activities with a focus on timely and consistent execution.
• Ability to deliver a high level of performance and service excellence.
• Ability to anticipate potential issues and diagnose root cause through effective listening skills and inquiry.
• Ability to work independently and as part of a team environment.
• Develop strong professional relationships with peers, managers, executives, and cross-functional teams.
• Stellar documentation skills are required.
• Excellent verbal, written, and presentation skills.
• Ability to identify trends, analyze issues, and communicate insights to influence change.
• Experience in preparation and delivery of presentations/training to managers.
• Ability to use sound judgment to problem-solve, make decisions, and involve necessary individuals at the appropriate time.
• Demonstrated ability to recommend appropriate solutions to People Partners and business leaders.
• Proficient at coaching and developing manager capabilities.
• Strong analytical approach and able troubleshooter adept at analyzing detailed information.
• Proven ability to work in a fast-paced, multi-cultural, global organization.
• Ability to build strong trust-based relationships with remote client groups and colleagues.
• Operate as a strong self-starter with a high degree of autonomy.

Skills

• Employee Relations
• Performance Management
• Compliance
• Investigations
• Conflict Resolution
• Benefits Policy
• Labor Law Legislation
• Exit and Termination Management
• HR Transactions
• Onboarding
• Employment Legislation
• FMLA
• Canada Labour Code
• ADA
• Accessible Canada Act (ACA)
• FLSA
• ERISA
• Employee Standards Act
• Common Law
• Human Rights Code
• Human Rights Tribunal of Ontario
• MOL Leave of Absence Rights
• Labour Relations Act
• Canadian Employment Contracts
• Probationary Periods
• US Employment Legislation
• Canadian Employment Legislation
• Influencing Skills
• Documentation
• Verbal Communication
• Written Communication
• Presentation Skills
• Trend Analysis
• Problem Solving
• Decision Making
• Coaching
• Analytical Skills
• Troubleshooting
• Relationship Building
• Workday

Location

• Americas

Work Type

• Full-time

Experience Level

• 5-7 or more years in Human Resources in a global organization
• 5 or more years in Employee Relations
• Specialist jurisdictional or functional expertise preferred

Education Level

• Bachelor’s Degree or equivalent experience
• Higher certification in Human Resource Management (PHR, SPHR, SHRM-CP)

Salary/Compensations

• C$85,600 - C$114,300

Benefits

• Target bonus
• Restricted stock units
• Full range of medical benefits
• Financial benefits
• Other benefits
• RRSP eligibility
• Various paid time off benefits
• PTO
• Parental leave

About the Company

• eBay is a global ecommerce leader changing the way the world shops and sells.
• Our platform empowers millions of buyers and sellers in more than 190 markets.
• We’re committed to pushing boundaries and reinventing the future of ecommerce for enthusiasts.
• Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work.
• We are dedicated to crafting an ambitious and inclusive work environment.
• We are a purpose-driven community.

Equal Opportunity

• eBay is an equal opportunity employer.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, and disability, or other legally protected status.
• We will make every effort to respond to your request for accommodation as soon as possible.
• View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility.