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About the Role

Bank of America's Experience Design (XD) team creates world-class digital experiences. We are seeking an Experience Designer (XD) IV to lead design strategy and vision for an interdisciplinary product design team, delivering solutions for Digital Platforms and the Erica AI Virtual Assistant. This role will shape experience strategies, influence leaders, and ensure high design quality across a complex portfolio.

Responsibilities

Lead, design, optimize, and deliver useful and elegant, best-in-class digital experiences and vision from concept to execution.
Apply a broad range of product design capabilities across user experience and visual design to craft complete vision, product, and experience solutions.
Serve as a trusted advisor at scale to leaders and partners with diverse stakeholders and cross-functional teams.
Act as a craft and delivery expert on complex work, collaborating with various design and engineering disciplines.
Autonomously lead multiple designers through the discovery and delivery design workflow, providing oversight.
Drive advanced analysis by synthesizing information, providing focus, and guiding to the best design approach.
Operate at scale by seeking connecting patterns across projects and lines of business.
Lead, conceptualize, and design multi-modal interactions and digital experiences across various platforms.
Demonstrate a complete suite of product design specialties, including complex information architecture and conversation design.
Advocate for user research and synthesize insights into product direction and enhanced customer journeys.
Lead, evaluate, and benchmark existing product and service experiences.
Organize design critiques, formally mentor other designers, and manage multiple complex programs.
Lead decisively through ambiguity and influence in collaborative settings, building strong relationships.
Work on multiple complex programs or lines of business, managing time and expectations.
Drive evolution of standards, reflect design system patterns, and champion best practices.
Set vision for innovative digital, technology, and AI experiences.
Model excellent visual, communication, and storytelling skills.
Demonstrate thought leadership by challenging the status-quo and presenting independently.
Craft and facilitate undefined problems into world-class software solutions within time, scope, and budget.
Establish vision and strategy across initiatives throughout the end-to-end product-development lifecycle.
Advise and facilitate alignment through ambiguous conversations with teammates, partners, and stakeholders.
Operate autonomously across teams and drive resolution through ambiguity and change.

Requirements

10+ years of industry design experience in a role demonstrating multidisciplinary product design, with a portfolio showcasing proven expertise.
Demonstrated leadership designing, optimizing, and delivering for complex systems, AI-enabled platforms or products at enterprise scale.
Strong track record leading the successful execution of large customer-facing digital experiences, multi-channel consumer-facing applications, responsive web, and websites.
Expert in user-centered design principles, development of better practices, and rapid ideation processes like Lean UX, Design Sprints, and Agile.
Ability to anticipate questions, lead and facilitate discussions, and shift across portfolios and programs.
High proficiency working with and contributing to design systems and adhering to brand guidelines.
Leverage quantitative and qualitative data to inform and inspire design choices.
Experience leveraging AI agents or assistants in production.
Expert level proficiency with design and emerging tools, including Figma, Lovable, Copilot, GitHub, and Claude Code.
Demonstrated success in influencing and advising executives and cross-functional teams to drive decisions and resolutions.
Exemplifies leadership in problem-solving with a strong work ethic, showcasing reliability in issue resolution and time management.
Track record of maximizing impact, being reflective, and inspiring others.
Continuous learner with strong interest in, and aptitude for learning new design and technology skills.
Excellent communicator in written and verbal form; strong listening and presentation skills.
Proven ability to work well with executives, facilitate, and influence.
Adapts swiftly and positively to change, embodying curiosity, resilience, and flexibility.
Financial or similar industry experience preferred.
Knowledge of collaboration and production tools such as MCP (Model Context Protocol), JIRA, and Confluence.

Skills

Adaptability
Critical Thinking
Presentation Skills
Stakeholder Management
User Experience Design
Collaboration
Decision Making
Product Design and Development
Project Management
Research
Agile Practices
Problem Solving
Process Management
Usability Testing
Written Communications

Location

San Francisco, CA
Boston, MA
Pennington, NJ
New York, NY
Seattle, WA

Work Type

Onsite (potential requirement)
Full-time

Experience Level

10+ years of industry design experience
Senior level

Education Level

Bachelor's degree in related field or equivalent work experience

Salary/Compensations

$164,500.00 - $216,400.00 annualized salary

Benefits

Industry-leading benefits
Access to paid time off
Resources and support
Discretionary incentive eligible
Eligible for annual discretionary award

About the Company

Bank of America is guided by a common purpose to help make financial lives better through the power of every connection.
We drive Responsible Growth and deliver for our clients, teammates, communities, and shareholders.
We are committed to being a Great Place to Work and providing a culture of caring.
We foster an inclusive workplace where every teammate has the opportunity to succeed.
We value unique perspectives from all backgrounds and career paths.
Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development.
The Experience Design (XD) team creates world-class end-to-end digital experiences that are intuitive, innovative, engaging, and inclusive.
We are a multi-disciplinary design organization with expertise across product design, content design, design research, design operations, and design technology.

Equal Opportunity

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.
FDIC regulations restrict or prohibit the hiring of individuals with certain specified criminal history for the position.