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About the Role

The Services Program Management team enables leaders and teams across the Services business to make decisions and drive work necessary to meet program, business unit, and enterprise objectives. This role is focused on raising the bar for all programs within the Services business unit and across Mastercard, enabling business teams to navigate and prioritize requirements and evangelize their performance to Executive Leadership.

Responsibilities

Engaging in the Objective Setting & Program Calibration process
Developing & presenting Executive level status, value, and risk reporting, as well as proposals to shifts in objectives & standards for Services Programs
Facilitating reporting post-mortems with programs, key partners and identifying areas for improvement
Stakeholder Management – Operations, Technology, Product & Delivery (all levels)
Acting as a passionate advocate of the Program vision and at times being both the voice of the Executive Leadership team and the Programs throughout the annual cycle
Planning, coordination, ongoing reporting, and delivery of Program Management efforts including Office Hours, KPI & Executive Reporting, and cross-enterprise collaboration
Leading change initiatives with a customer-centric approach
Establishing and enforcing standards across programs
Navigating complex requirements, driving solutions in ambiguous situations, and prioritizing tasks effectively
Communicating the Executive Vision or value statement to program teams
Communicating the program’s performance and value to Executive Leadership

Requirements

Experience leading up & out, engaging with leadership of multiple levels
Strong product or software development acumen
Knowledge of product development and new product evaluation
Confidence to hold the line with internal teams to provide the highest level of advocacy for the projects
Excellent communications skills, attention to details, and confidence to take 'command and control' of project delivery
Strong relationship, collaboration & organization skills
Comfortable working in ambiguous situations and navigating complex requirements to drive solutions
Experience working within reporting & data analytic tools, including but not limited to: Excel, PowerPoint, Adobe
Exceptional project management skills with ability to multi-task and manage multiple projects in a cross-functional environment
Ability to communicate needs and schedules to business stakeholders, as well as ensure plans are in place and standards are adhered to
Abide by Mastercard’s security policies and practices
Ensure the confidentiality and integrity of the information being accessed
Report any suspected information security violation or breach
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines

Skills

Excel
PowerPoint
Adobe
Financial Acumen
Alteryx
Tableau
Power Bi

Location

O'Fallon, Missouri
Arlington, Virginia
Purchase, New York

Work Type

Full-time

Experience Level

Director

Salary/Compensations

O'Fallon, Missouri: $156,000 - $265,000 USD
Arlington, Virginia: $179,000 - $305,000 USD
Purchase, New York: $179,000 - $305,000 USD

Benefits

Insurance (including medical, prescription drug, dental, vision, disability, life insurance)
Flexible spending account and health savings account
Paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
80 hours of Paid Sick and Safe Time
25 days of vacation time
5 personal days
10 annual paid U.S. observed holidays
401k with a best-in-class company match
Deferred compensation for eligible roles
Fitness reimbursement or on-site fitness facilities
Eligibility for tuition reimbursement

About the Company

Mastercard powers economies and empowers people in 200+ countries and territories worldwide.
Together with our customers, we’re helping build a sustainable economy where everyone can prosper.
We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible.
Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Mastercard Services is comprised of a powerful combination of expertise, products and solutions.
Managing fraud, risk and cybersecurity and growing through insights, analytics, and loyalty programs are universal needs.
It’s this team that will ensure payments keep pace with the urgency of life.
Our more intelligent technologies will drive greater personalization, security and efficiency.
New thinking and relationships will help make the digital economy work for more people in more ways.
And clunky card numbers and passwords will give way to frictionless biometric authentications.

Equal Opportunity

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
We hire the most qualified candidate for the role.
In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting.
Do not include any medical or health information in this email.
The Reasonable Accommodations team will respond to your email promptly.