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About the Role

The Suites Floor Supervisor oversees event-day operations for assigned suites, ensuring high-quality hospitality service for suite holders and guests. This supervisory role directs bargaining unit staff, supports revenue goals, and maintains a seamless suite experience in collaboration with management.

Responsibilities

• Supervise suite attendants and other suite-based service staff, providing direction and monitoring performance.
• Oversee pre-event suite preparation, verifying setup, cleanliness, and equipment readiness.
• Monitor in-event service delivery, ensuring timely food and beverage service and guest engagement.
• Oversee post-event breakdown processes, ensuring accurate documentation of inventory and consumption.
• Ensure accurate recording of suite consumption and review discrepancies.
• Create and implement service and sales incentives to motivate staff and drive satisfaction.
• Maximize labor effectiveness by coordinating staff deployment based on demand.
• Train and coach suite staff on service standards, product knowledge, and responsible alcohol service.
• Assist with suite management systems, reviewing entries and escalating issues.
• Handle guest inquiries, requests, and complaints, escalating complex issues when appropriate.
• Collaborate with culinary, bar, and operations teams for timely order delivery.
• Ensure all staff adhere to company and regulatory policies, including responsible alcohol service and safety.
• Support continuous improvement by sharing feedback and participating in enhancement initiatives.

Requirements

• Previous supervisory or lead experience in suites, premium hospitality, catering, or fine dining.
• Experience in a stadium, arena, hotel, or large-scale event environment is an asset.
• Smart Serve certification and minimum legal serving age as required in Ontario.
• Basic understanding of inventory and consumption tracking in a food and beverage context.
• Working knowledge of safe food handling standards; food handler certification is an asset.
• Familiarity with unionized environments and the boundaries between supervisory duties and bargaining unit work.
• Availability to work flexible hours, including evenings, weekends, holidays, and extended shifts based on the event schedule.

Skills

• Strong supervisory and leadership skills
• Excellent guest service and interpersonal skills
• Strong organizational and time-management skills
• Effective problem-solving and conflict-resolution skills
• Clear, confident verbal communication skills
• Comfort using POS and suite/event management systems
• Basic office application proficiency

Location

• Rogers Centre

Work Type

• Event-day operations
• Flexible hours

Experience Level

• Supervisory

Salary/Compensations

• Hourly Wage: $24.00

About the Company

• Legends Global is a premier partner to the world’s greatest live events, venues, and brands, delivering integrated premium services.
• Operates in over 450 venues worldwide, hosting 20,000 events and welcoming 165 million guests annually.
• Expertise includes feasibility, consulting, sales, partnerships, hospitality, merchandise, venue management, and event booking.
• Culture is built on respect, ambitious thinking, collaboration, and bold action.
• Committed to an inclusive environment for authentic team members to make an impact and grow careers.
• Winning is an everyday mindset; success is achieved as one unified team.

Equal Opportunity

• Legends Global is an Equal Opportunity Employer and is committed to employment equity.
• Encourages applications from Women, Indigenous Peoples, Persons with Disabilities, Members of Visible Minorities, and Veterans.
• Dedicated to fostering an inclusive and accessible workplace in accordance with applicable human rights legislation.