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About the Role

This role offers a unique opportunity to combine client relationship management, project coordination, service delivery, process improvement, and technical problem-solving within a fast-paced and collaborative environment. As a key member of the Client Services team, you will play an important role in supporting client-facing initiatives, managing critical project data, producing accurate and timely reporting, and contributing to operational and regulatory processes. You will work closely with internal stakeholders and external clients to ensure deliverables are executed with the high level of accuracy, responsiveness, and professionalism that Broadridge is known for.

Responsibilities

Maintain and update client information across multiple projects, ensuring data accuracy and completeness
Collaborate with internal teams and external clients to collect, validate, and update required information
Contribute to a high standard of client service
Serve as a support partner to the Client Services team
Attend investor meetings as required, supporting shareholder validation and scrutiny procedures
Respond to client inquiries professionally and efficiently, recognizing client service needs
Prepare, maintain, and distribute reports and tracking documentation for Management, Relationship Managers, and Project Managers
Generate and deliver time-sensitive correspondence, reporting, and client communications with a high degree of accuracy
Produce ad-hoc reports, datasets, and operational analysis as required
Utilize Excel tools such as VLOOKUPs, Pivot Tables, formulas, and macros to support reporting and data management activities
Support the development and enhancement of operational procedures, monitoring tools, and workflow efficiencies
Participate in system enhancement initiatives, including documentation review, testing support, and process validation
Contribute ideas and recommendations that improve operational effectiveness and client experience
Assist with project-related activities including data analysis, file management, reconciliation, and procedure documentation
Support special projects and departmental initiatives as assigned
Demonstrate flexibility to support business priorities, including occasional overtime requirements

Requirements

Diploma or degree in Business Administration or a related field
Experience in administration, project coordination, reporting, or client service environments is considered an asset
Advanced proficiency in Microsoft Office applications, particularly Excel
French language is considered an asset, but is not required
Previous experience in client services, project administration, or data analysis roles is a plus
Strong organizational and multitasking skills with exceptional attention to detail
Excellent communication and interpersonal skills
Ability to manage competing priorities in a deadline-driven environment
All necessary advanced technological tools are provided
Exposure to database systems is an asset
Requires a basic home office setup, high-speed internet, and the ability to work without distractions during core business hours.

Skills

Microsoft Office Suite
Excel
VLOOKUPs
Pivot Tables
Formulas
Macros
Database systems

Location

Markham, ON

Work Type

Contract
Hybrid

Experience Level

Contract

Education Level

Diploma or degree in Business Administration or a related field

Salary/Compensations

20.00 – 24.00 CAD/hour

Benefits

We are committed to supporting flexible work arrangements, investing in technology or other resources to enable you to work from home effectively, wherever possible.

About the Company

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.
We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective.

Equal Opportunity

Broadridge is an equal opportunity employer and is committed to a diverse and inclusive workplace ensuring that equal employment opportunities are provided to all individuals, regardless of race, colour, gender identity, sexual orientation, marital status, creed, age, disability, religious affiliation, or national origin or citizenship. If you require any accommodations during the recruitment process, please notify our recruitment team.