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About the Role

Drives functional performance by designing and implementing enterprise technology solutions that enable and accelerate delivery of new or improved products and services. Acts as a technical leader responsible for managing Technology, Solution, and System architectures and ensuring alignment with Enterprise Architecture standards.

Responsibilities

• Develops and drives discipline strategy aligned with functional goals and key business objectives, including enterprise solution and system architecture.
• Provides architectural leadership and design guidance for enterprise service management, ServiceNow, and enterprise solutions, ensuring alignment with enterprise standards and business needs.
• Ensures quality and effectiveness of major initiatives through sound architectural design, early risk assessment, and implementation of mitigation strategies.
• Partners with business, HR, OEC, IT, and BTS stakeholders to translate requirements into scalable and sustainable technology solutions.
• Reviews and evaluates solution options, enhancements, and integrations to assess enterprise impact, security, and technical fit.
• Advances technical expertise within the function by mentoring, advising, and sharing architectural best practices.
• Identifies and evaluates emerging technology trends and incorporates relevant advancements into short- and long-term architectural planning.
• Shapes and manages relationships with vendors and partners in alignment with corporate values and enterprise standards.
• Ensures adherence to corporate and divisional policies, including security, compliance, data protection, and audit requirements.
• Contributes to multi-year roadmaps and project plans, supporting proactive identification of risks and opportunities.

Requirements

• Bachelor’s Degree or equivalent education in Science or Technology-related field plus 9 years of experience; Master’s Degree or equivalent education in Science or Technology plus 8 years of experience; PhD in Science or Technology-related field or PharmD plus 4 years of experience.
• Strong ServiceNow technical background in enterprise systems and solution architecture, preferably in regulated environments.
• Experience designing and governing enterprise service management, Service Portal, Catalogs, HR, CSM, GRC solutions, and workflow automation.
• Demonstrated ability to evaluate solution options and design architectures that balance business needs and long-term sustainability.
• Proven ability to influence and collaborate with senior stakeholders and cross-functional teams.
• Experience working in regulated environments with security and compliance considerations.
• Strong leadership, communication, and mentoring skills.

Skills

• ServiceNow
• Enterprise Service Management
• Service Portal
• Catalogs
• HR
• CSM
• GRC
• Workflow Automation
• Architecture
• Leadership
• Communication
• Mentoring

Work Type

• Yes, 25% of the Time

Experience Level

• 9 years of experience
• 8 years of experience
• 4 years of experience

Education Level

• Bachelor’s Degree
• Master’s Degree
• PhD
• PharmD

Salary/Compensations

• USD 141500 - USD 268500 - yearly

Benefits

• Paid time off (vacation, holidays, sick)
• Medical/dental/vision insurance
• 401(k)
• Eligible to participate in our long-term incentive programs

About the Company

• AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow.
• We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio.
• For more information about AbbVie, please visit us at www.abbvie.com.
• Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.

Equal Opportunity

• AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.
• Equal Opportunity Employer/Veterans/Disabled.
• US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html
• US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more: https://www.abbvie.com/join-us/reasonable-accommodations.html