Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Account Manager is responsible for business operations within an assigned client service area, providing field support, training, and client relationship management. This role involves ensuring compliance, troubleshooting issues, and developing long-term client partnerships.

Responsibilities

• Manage all aspects of assigned client relationships, including retention, expansion, and diversification.
• Formulate and manage effective service strategies and schedules tailored to each client.
• Negotiate and enter into agreements with clients for additional services, determining pricing, staffing, and logistics.
• Manage all Contractor relationships, including interviewing, hiring, negotiating pricing, managing agreements, developing service specifications, ensuring client compliance, and removing/replacing Contractors as necessary.
• Ensure a standard of excellence in quality and client satisfaction through detailed quality control inspections and follow-through on promises.
• Supervise and direct Night Managers (NM) to ensure client strategy execution and correct service performance.
• Ensure adequate internal and external staffing needs to service clients.
• Promote the sale of, procure, and monitor supplies for clients.
• Effectively communicate all client issues with Contractors and the Director of Operations (DOO) or owner, promptly addressing any client issues or problems.
• Use City Wide’s CRM to perform client inspections, add extra charges, and manage NM routing.
• Schedule non-routine activities in client facilities using Outlook.
• Update and maintain current Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A’s.
• Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and all items are properly labeled.
• Notify Sales Executives of potential accounts in your territory, especially new construction.
• Discuss quality control surveys with clients and encourage responses.
• Communicate client survey responses to the DOO, NMs, and Contractors.
• Develop and implement a plan with the DOO and NMs to resolve client complaints or deficiencies in service and actively monitor compliance.
• Approve NM and/or Service Representatives pay sheets, ensuring accuracy.
• Assist Accounting in collecting clients’ past due invoices and payment invoices for Contractors.
• Maintain updated route sheets, key/alarm sheets, and monthly planner for each client.
• Participate and be present in monthly Contractor paydays.

Requirements

• Three to five + years of sales and management experience in building maintenance, facility management, or equivalent experience.
• Highly detail-oriented and excellent follow-through on commitments.
• Positive and out-going personality; great at building relationships.
• Excellent verbal and strong written communication skills.
• Proficient in Microsoft Office and knowledge of CRM databases.
• Must have reliable transportation.

Skills

• Bilingual proficiency in English and Spanish highly preferred.
• Microsoft Office proficiency
• CRM database knowledge

Experience Level

• 3-5+ years

Education Level

• High School diploma required
• Bachelor's degree highly desirable

Salary/Compensations

• Competitive compensation package with guaranteed base salary and potential for uncapped commissions.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Supplemental insurance programs
• 401K

About the Company

• City Wide Facility Solutions has a national sales network with a strong tradition of mentorship and coaching.
• This position fits a defined sales career path within our company.
• City Wide Facility Solutions is a national organization with a 50-year tradition of sales excellence in Kansas City.
• City Wide works with businesses large and small to find building maintenance solutions that save them time.
• This successful model has expanded into over 35 markets nationwide through a successful franchising program, creating a supportive network of high-level sales professionals.