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About the Role

The Facility Manager III ensures that client facilities are operated and maintained cost-effectively, safely, and efficiently according to the Statement of Work and management contract. This role is accountable for the financial and operational performance of a facility or group of facilities within a region and serves as the primary BGIS representative for day-to-day client and tenant interactions. The FM III will manage a portfolio of properties across Canada for a specific client user base.

Responsibilities

Serve as the single point of contact for a portfolio of properties and all facility-related requests.
Manage customer relationships and provide proactive communications.
Build strong relationships with end users and act as a trusted partner with the assigned line of business/client.
Create presentations for clients showcasing trends and providing valued insights and recommendations.
Respond to incidents and ensure timely resolution of facility requests with insightful and proactive communication.
Coordinate with third parties, internal stakeholders, and client stakeholders to ensure holistic, timely, and cost-effective solutions.
Provide a high-touch, "white glove" service level for a portfolio of properties.
Effectively manage escalations with urgency aligned with client expectations.
Develop and defend budgets (O&M, Transaction, capital project expenditures) to superiors and clients.
Perform monthly budget reviews, analysis, and re-forecasting using financial reports.
Meet annual targets as per contractual performance indicators.
Manage facilities with a square footage of 500,000 square feet.
Oversee and monitor all work orders, escalations, preventative maintenance activities, incidents, and small projects.
Liaise with clients and tenants on day-to-day facility management activities.
Develop and maintain complex preventative and corrective maintenance schedules.
Perform all maintenance to ensure asset integrity and value of building systems and architectural components.
Ensure compliance with corporate and legislated policies, procedures, practices, and guidelines related to environmental, building code, and health and safety issues.
Prepare tender documents for RFP, tender, and analyze bids.
Negotiate service contracts and prepare contract documents.
Approve service contracts up to the authority level.
Monitor sub-contractor performance.
Prepare strategic analysis of properties considering financial indicators, market analysis, and long-term project plans.
Monitor client service level requests and ensure they are within contract scope; prepare service level change orders as required.
Perform annual inspections of all sites and evaluate the condition of all building components.
Derive a project plan for future maintenance activities and input into Capital Planning.
Evaluate tenant requests and recommend cost-saving or more beneficial alternatives.
Monitor results of contract service performance indicators and develop action plans for deviations.
Meet all service level performance indicators.
Perform simple cost-benefit analysis.
Supervise team members, including directing activities, establishing goals, performance evaluation, and communicating vision.
Perform other duties as assigned.

Requirements

Five to ten years of experience in a property/facility management environment.
Ability to multitask and meet strict deadlines under pressure.
Ability to work in a high-touch environment with high client expectations.

Skills

Excellent communication and relationship management skills.
Excellent people management skills.
Self-starter, willing to learn, able to work independently.
Excellent business management/development skills.
Excellent planning and organizing skills.
Strong negotiation skills.
Knowledge of building standards and requirements.
Strong analytical and problem-solving skills.
Superior communication and facilitation skills required to advise and influence clients.
Strong computer skills.
Strong customer focus.
Strong technical knowledge.

Location

Canada

Work Type

Full-time

Experience Level

5-10 years

Education Level

Certified Facility Manager through International Facility Management Association (IFMA).
Certified Property Manager through Institute of Real Estate Management.
Facility Management Administrator Designation through Building Owners and Managers Institute (BOMI).
Real Property Administrator through Building Owners and Managers Institute (BOMI).

Salary/Compensations

$84,493 to $105,616 per annum

About the Company

BGIS is a leading provider of customized facility management and real estate services.
With a combined team of over 10,000 professionals worldwide, BGIS relentlessly focuses on enabling innovation through the services they deliver.
They actively seek new opportunities that drive innovation for their clients’ businesses.
Globally, BGIS manages over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia, and Asia.
BGIS is a global leader in integrated facility management services.
Globally, BGIS manages over 50,000 facilities totaling more than 600 million square feet across several markets including government, higher education, utilities, telecommunications, financial services, oil & gas, healthcare and cloud enterprise.
In addition to managing a diverse portfolio of corporate offices, retail, colleges, hospitals and industrial assets, BGIS is a world leader in the management of data centers and other critical environments.

Equal Opportunity

BGIS believes that diversity and inclusion is a key business driver, such that they never lose sight of its importance as it is woven into the fabric of their organization.
They are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds.
They recognize that promoting diversity is an essential component of their continuing pursuit for organizational success!
BGIS is an equal opportunity employer, and they welcome applications.
If accommodation is required during the recruitment process, please contact askPC@bgis.com.
Upon request for accommodation, they will consult with the applicant and provide or arrange for suitable accommodation considering the applicant's accessibility needs due to disability.