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About the Role

The Client Experience Manager (CXM) oversees client relationships from onboarding through renewal and expansion. This role manages a book of accounts, collaborating with sales and operations to ensure client program success. The CXM acts as the primary post-sale client contact, possessing expertise in Madison Logic solutions and Account-Based Marketing (ABM).

Responsibilities

• Understand and document client goals, KPIs, and business outcomes in collaboration with sales.
• Create and maintain success plans to track progress against client goals.
• Provide individualized strategic guidance and proactive, data-driven support to clients.
• Ensure clients have clear strategies to meet business goals and optimize ABM efforts using ML data and best practices.
• Develop and maintain expertise in ML solutions, digital advertising, and ABM to guide clients.
• Manage process delivery support from ML, engaging other teams as necessary.
• Partner with Campaign Operations to ensure successful, accurate, and timely client campaigns.
• Regularly report on progress, performance, and recommendations for client engagement and value realization.
• Identify and nurture opportunities for account expansion into additional ML products and services.
• Act as a client advocate to remove obstacles, minimize escalations, and relay feedback internally.

Requirements

• 5+ years of experience in Customer Success, Account Management, Digital Advertising, or related disciplines.
• Proven understanding of digital marketing or Account-Based Marketing.
• Successful track record in client-facing roles, supporting external customers professionally.
• Ability to assess customer needs and translate them into campaign and marketing guidance.
• Familiarity with marketing and sales tools such as CRMs and Marketing Automation Systems.
• Expertise in analysis, problem-solving, and troubleshooting.
• Highly detail-oriented with strong organizational skills and a commitment to accountability.
• Ability to multi-task and perform effectively.
• Excellent written and verbal communication skills, with experience engaging C-level stakeholders.

Skills

• Account-Based Marketing (ABM)
• Digital Advertising
• CRMs
• Marketing Automation Systems
• Analysis
• Problem Solving
• Troubleshooting
• Organizational Skills
• Communication Skills

Location

• Remote
• Hybrid

Work Type

• Remote
• Hybrid

Experience Level

• 5+ years

Salary/Compensations

• Base Salary: $80,000 - $95,000 per year
• Annual Bonus: $5,000 per year

Benefits

• Access to competitive compensation & benefits
• Participation in employee recognition programs
• Exposure to professional development & learning initiatives
• Lifestyle spending account benefit

About the Company

• Madison Logic turns buyer uncertainty into confident action using data-driven insights and strategic expertise to help marketers align with decision-makers at every stage of the journey.
• We combine data-rich strategy with multi-channel activation to show B2B marketers and their agency partners what works and why, accelerating growth with clarity and purpose.
• Our foundation is built on values anchored in Accountability, Team, Urgency, Respect, Integrity, and Innovation.
• We offer opportunities for global exposure, working alongside talented colleagues across India, Singapore, the UK, and the US.
• We host yearly team offsites to connect, collaborate, and strengthen relationships.

Equal Opportunity

• Madison Logic is proud to be an equal opportunity employer.
• We are committed to equal employment opportunity regardless of sex, race, color, religion, national origin, sexual orientation, age, marital status, disability, gender identity or Veteran status.