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About the Role

The Operations Manager will be part of CLEAR's airport leadership team, reporting to the General Manager. This role involves leading and driving the daily operations of a team of hourly Ambassadors, acting as a hands-on coach for security, customer service, and sales in a fast-paced environment.

Responsibilities

• Support the General Manager in all essential duties for the efficient operation of the station.
• Create an environment where Ambassadors can perform duties related to security, service, and sales.
• Ensure CLEAR and TSA policy and procedures are conducted with the highest levels of security and integrity.
• Assist with the recruitment, on-boarding, and development of Ambassadors.
• Support a culture of continuous learning and development.
• Coach, mentor, and train the team to meet sales and customer service goals and standards.
• Assist with employee relations matters & investigations as needed.
• Analyze key metrics, customer feedback, and direct "on the floor" observations to improve team performance.
• Build and foster internal and external stakeholder relationships.
• Serve as a trusted member of the local station leadership team.
• Spend at least 80% of time on the floor in a customer-facing environment at the airport.

Requirements

• At least 3 years of leadership experience in a customer-facing operation (i.e. retail, restaurants, hospitality, rental cars).
• Excellent interpersonal and communication skills with the ability to motivate, mentor and influence others.
• Solid leadership and organizational skills.
• Ability to manage multiple priorities in an ever-changing environment.
• Experience with employee engagement, customer satisfaction, sales and adhering to compliance standards.
• Proficiency in using technology daily in your work.
• Required to successfully complete a government background investigation.
• Ability to stand/walk for extended periods of time.
• Ability to follow policies and procedures set forth by CLEAR, airport, state and federal regulations.
• Availability to work a non-traditional schedule (i.e. weekends, holidays, early mornings, and/or evenings).

Skills

• Leadership
• Communication
• Mentoring
• Sales
• Customer Service
• Employee Engagement
• Technology Proficiency

Location

• Airport

Work Type

• Full-time

Experience Level

• 3 years of leadership experience

Salary/Compensations

• $72,000-$92,000 / year

Benefits

• Competitive compensation structure with base and target bonus
• 3 weeks paid time off (inclusive of vacation & sick time), increasing with time in service and 10 company-paid holidays
• $100 monthly wellness stipend for health and fitness-related expenses
• 401k Retirement Plan with company match
• Comprehensive benefit offerings that include medical, dental, vision, pet, home, and auto insurance
• Company-paid disability and life insurance
• Family Planning benefits through KindBody
• Paid Parental Leave
• Family, Military & Bereavement Leave Program
• Emotional Well Being Assistance
• Ongoing training & development programs
• Free CLEAR memberships for you and one other
• Discounted membership for three friends

About the Company

• CLEAR is building THE secure identity company of the future.
• Our mission is to make experiences safer and easier—physically and digitally.
• With more than 38 million Members and a growing network of partners across the world, CLEAR's secure identity platform is transforming the way people live, work, and travel.
• CLEAR unlocks the magic of frictionless experiences at the airport, stadium, and throughout your everyday life.

Equal Opportunity

• Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.
• CLEAR provides reasonable accommodation to qualified individuals with disabilities or protected needs.
• We are committed to a transparent and secure hiring process.
• All communications related to this role will come directly from a CLEAR employee through valid CLEAR channels (e.g., a valid @clearme.com email address or verified CLEAR LinkedIn profile).
• We encourage candidates to remain alert to job scams and to report any suspicious activity.