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About the Role

As a Customer Service Representative working remotely, you’ll be a part of bringing humanity to business. Your training experience includes engaging, instructor‑led online sessions that use both webcam video and audio, so you can connect visually with trainers, leaders, and fellow teammates. Webcam participation is expected during all instructor‑led TTEC and client‑required training, either throughout the session or at designated times, and is encouraged during coaching sessions to support meaningful connection and collaboration. You'll report to a Team Lead.

Responsibilities

Ownership over resolving escalated or complex calls from customers.
Getting answers for customers quickly.
Consulting on products with compassion.
Resolving customer issues with a smile.
Answer incoming communications from customers.
Conduct research to provide answers for customers to resolve their issues.

Requirements

6 months or more of customer services experience
High school diploma or equivalent
Recognize, apply and explain your product or service knowledge
Computer experience
High speed internet connection (>25mbps). A hardwired connection to your home router is required.
A quiet, private place in your home where you can work without background noise.

Skills

Caring, supportive nature

Location

Remote

Work Type

Remote
Full-time

Experience Level

6 months or more of customer services experience

Education Level

High school diploma or equivalent

Salary/Compensations

$13.00 to $16.35

Benefits

Paid time off (PTO)
Wellness and healthcare benefits
Tuition reimbursement

About the Company

TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology.
Our work connects people and brands every day—and it starts with the talent behind the experience.

Equal Opportunity

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.
We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.