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About the Role

The Shelter Program Manager oversees daily operations and service delivery for La Casa’s Emergency Shelter, supervising staff and ensuring high-quality, trauma-informed services in a safe, supportive environment. This leadership role involves staff supervision, program development, compliance, and cross-department collaboration.

Responsibilities

• Ensure effective implementation of 24/7/365 shelter services, managing staff and resources to maintain uninterrupted, high-quality support for residents.
• Oversee daily operations, safety protocols, and administrative functions for all residential program activities.
• Directly supervise all shelter staff in both programmatic and personnel matters.
• Lead hiring, onboarding, evaluation, training, performance management, and disciplinary processes.
• Promote a supportive, collaborative, trauma-informed work culture.
• Ensure timely and accurate collection of client documentation and program service data.
• Maintain compliance with local, state, and federal contract and grant requirements.
• Build and sustain strong community partnerships to enhance service delivery and client support.
• Foster effective collaboration with staff across multiple sites and programs.
• Coordinate and actively participate in program-specific meetings, agency-wide meetings, and in-service trainings.
• Provide 24-hour on-call emergency coverage, directly or through appropriate delegation.
• Serve as an integral member of La Casa’s management team.
• Support evaluation of client satisfaction, service quality, and program effectiveness.
• Perform special projects and other duties as assigned.

Requirements

• Bachelor’s degree in Social Work, Nonprofit Administration, Business, or related field and 3–5 years of relevant experience OR 5+ years of progressively responsible experience, including staff management, preferably in a nonprofit setting.
• Experience managing government grants and/or contracts.
• Demonstrated supervisory experience and strong commitment to teamwork.
• Excellent written, verbal, and interpersonal communication skills.
• Proficiency in Microsoft Office applications.
• Strong organizational skills with the ability to multitask and meet multiple deadlines.
• Proven initiative, problem-solving ability, and resourcefulness.
• Completion of a state-mandated 40-hour Domestic Violence Counselor Training or willingness to complete the next scheduled agency training, including one required overnight shift at the emergency shelter.
• Successful completion of a DOJ Live Scan background check.
• TB (Tuberculosis) clearance.
• Valid California driver’s license, clean driving record, and insurability under agency policy.
• Bilingual English/Spanish strongly preferred.

Skills

• Microsoft Office applications
• Written communication
• Verbal communication
• Interpersonal communication
• Organizational skills
• Multitasking
• Problem-solving
• Resourcefulness
• Teamwork
• Supervisory experience
• Staff management
• Grant management
• Contract management
• Trauma-informed care

Location

• San Francisco

Work Type

• Full-time
• Onsite

Experience Level

• 3-5 years relevant experience
• 5+ years progressive experience

Education Level

• Bachelor's degree in Social Work, Nonprofit Administration, Business, or related field

Benefits

• Competitive compensation
• Company-sponsored 403(b) retirement plan
• Comprehensive health, vision, and dental insurance plans
• Company-sponsored life and long-term disability insurance
• Generous paid time off, including 13 paid holidays, birthdays, and work anniversaries.

About the Company

• La Casa de las Madres is committed to helping end domestic violence.
• Considers qualified applicants, including those with criminal histories, consistent with San Francisco’s Fair Chance Ordinance.

Equal Opportunity

• La Casa de las Madres considers qualified applicants, including those with criminal histories, consistent with San Francisco’s Fair Chance Ordinance.