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About the Role

As a Financial Services Manager, you will guide customers through their financing journey, present warranty and protection products, and help customers select solutions that best fit their needs, contributing to an outstanding dealership experience.

Responsibilities

• Offer vehicle financing and insurance to customers
• Provide customers with a thorough explanation of aftermarket products and extended warranties
• Provide customers with a complete explanation of manufacturer and dealership service procedures and policies
• Process cash, financing and leasing deals accurately
• Secure approvals through financial sources as approved by management
• Track and report financial services performance metrics
• Exceed customer's expectations with regards to customer service and follow up
• Train and support sales employees with the accuracy of their PBS and other paperwork requirements
• Foster a professional work environment and attend regular meetings
• Promote effective communication amongst dealership personnel
• Ensure compliance with Kia policies and procedures, OMVIC, MVDA, CPA and Bank requirements
• Effectively resolve outstanding customer complaints
• Other duties as assigned

Requirements

• Valid G Driver's License and a clean driver's abstract
• OMVIC certification
• Strong knowledge of automotive sales and financing aspects
• Self-motivated, energetic and able to thrive in a fast-paced work environment
• Strong communication skills
• Technically savvy

Location

• 7818 Oakwood Drive, Niagara Falls (Cardinal Kia)

Work Type

• Open Availability - Monday to Saturday

Experience Level

• Experienced

Salary/Compensations

• Performance Based

Benefits

• Trusted relationships – We’re a work family and you’ll become a part of the team.
• Many employee engagement activities – We want you to want to come into work every day.
• Employee Health and Wellness Initiatives – We truly care about your well-being.
• Career path planning and training – We want you to succeed and grow alongside us.
• Plenty of other perks and incentives

About the Company

• At Northern Roads Auto Group, we’ve proudly operated successful, family-owned automotive businesses for over 40 years in the heart of the Niagara Region.
• We’re passionate about growth, innovation, and delivering exceptional customer experiences.
• As one of the first Kia dealers in Canada and a multi–Kia President’s Award-winning group, we continue to expand our footprint with the addition of Lindsay Kia (2023), Belleville Chrysler Dodge Jeep RAM FIAT (2024), and most recently, Bill’s Toyota (2025).
• Our success is built on integrity, innovation, and community—a commitment that drives everything we do.

Equal Opportunity

• At Northern Roads Auto Group Inc., accommodations are available during all stages of the recruitment process in accordance with the Human Rights Code.
• We are committed to complying with the Accessibility for Ontarians with Disabilities Act (AODA) to provide an inclusive, barrier free workplace and support accommodating the accessibility needs of individuals with disabilities so that individuals can participate in all aspects of our recruitment process.
• Should you require this accommodation, please contact hr@northenroads.com.
• We would like to thank all candidates in advance for their interest only.
• Please note, due to the volume of applicants we receive, only those candidates selected for an interview will be contacted.