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About the Role
Join the Envoy Air team at ROC to provide outstanding customer service in a fast-growing, stable environment. This entry-level position offers paid training and the opportunity to create positive passenger experiences through check-in, ticketing, and baggage handling.
Responsibilities
- Greet passengers and provide a seamless check-in and ticketing experience
- Utilize reservation and ticketing software to rebook itineraries and issue boarding passes
- Interact with customers in a courteous, efficient, and friendly manner
- Lift and load customer bags onto belts
- Work varied shifts including irregular hours, weekends, and holidays
Requirements
- Ability to carry, bend, lift, and turn with bags weighing up to 75 pounds
- Must be 18 years or older
- Ability to pass a pre-employment drug screen and background check
- Authorized to work in the U.S. without sponsorship
- Possess at least one form of TSA-acceptable identification
Skills
- Customer service
- Computer literacy
- Ticketing software operation
Location
- ROC
Work Type
- Full-time
- Part-time
Experience Level
- Entry level
Education Level
- High school diploma, GED, or international equivalent
Salary/Compensations
- $16.33 / HR
Benefits
- Free travel on the American Airlines global network for family and friends
- Comprehensive health, dental, prescription, and vision coverage
- 401(k) program
- Paid on-the-job training and development
- Shift trading flexibility
- Overtime opportunities
- Discounts on hotels, cars, and cruises
About the Company
- Wholly owned subsidiary of American Airlines Group
- Provides regional flight service under the American Eagle brand
- Provides ground handling services for American Airlines Group flights
Equal Opportunity
- Envoy Air is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT