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About the Role
Join our dynamic team as a Casino Cashier Supervisor, where you'll be at the heart of our operations, overseeing every exhilarating moment in our bustling Casino Cashier area. If you thrive in a fast-paced environment and have a passion for ensuring smooth transactions and compliance, this is the role for you!
Responsibilities
- Supervise all activities, transactions, and regulatory requirements associated with Casino Cashier Operations, Casino Cashiers, and Nation-related matters.
- Administer oversight and verification of all front window and bank transactions, ensuring accuracy and adherence to all asset protection and Internal Control procedures.
- Demonstrate exemplary guest service skills and assist guests with questions, transactions, and problem-solving.
- Ensure that team members are properly trained and consistently developed in Casino Cashier Operations procedures.
- Demonstrate an understanding of currency transactions and suspicious activity reporting to maintain compliance with property and federal guidelines.
- Participate in the credit verification process by obtaining all required credit reports in the absence of a Credit Department Representative.
- Verify, process, and maintain guest account information, credit files, reports, check-cashing, and approvals for new or changed credit accounts.
Requirements
- High School Diploma or High School Equivalency Diploma.
- Previous supervisory experience.
- Previous Casino Cashier experience.
- Possess outstanding guest service skills.
- Previous money-handling experience and basic math skills.
- Ability to organize/prioritize and complete multiple tasks simultaneously with a high degree of accuracy.
- Able to make decisions in a fast-paced environment and accommodate a flexible work schedule.
- Must be able to stand/walk for long periods of time.
- Must be able to lift up to 21 - 30 pounds.
Skills
- Guest service skills
- Money-handling
- Basic math skills
- Organization
- Prioritization
- Decision-making
Work Type
- Swing shift available
Experience Level
- Previous supervisory experience
Education Level
- High School Diploma or High School Equivalency Diploma
- College degree or some level of secondary education is preferred
Salary/Compensations
- Starting Pay Rate: $24.00 hourly
Benefits
- Paid weekly
- Variety of schedules
- Paid time off
- Tuition assistance
- Career-building professional development
- Discounts from dining to fuel to concerts
- Team Member appreciation events
- Quality healthcare and dental benefits
- A robust 401k retirement plan
- Dealer School
- Finance Scholarship Program
- Comprehensive medical, dental, and vision plans
- 401(k)
- Life insurance
- Paid holidays
- Team member assistance programs
- Wellness programs
- Upcoming 5,000-square-foot onsite medical center
- Complimentary shuttles
About the Company
- We are Turning Stone Enterprises, a dynamic organization with a diverse range of business operations.
- Turning Stone Resort Casino has received the prestigious Best of New York Gaming Resort award for an impressive six consecutive years.
- We operate satellite casinos like YBR Casino & Sports Book, Point Place Casino, and The Lake House at Sylvan Beach.
- Our portfolio also includes convenience stores, three 18 hole PGA-level golf courses, and other unique ventures.
- At Turning Stone Enterprises, we prioritize the well-being and professional growth of our team members.
- With over 4,500 team members across Central New York, we focus on delivering exceptional experiences for both our guests and staff.