Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

AvalonBay Communities is seeking a Sales and Service Supervisor (Assistant Community Manager) to lead office operations, set quality standards, and ensure residents experience luxury living. This role involves assisting the Community Manager with sales and marketing strategies, customer experiences, and coaching leasing consultants to achieve community goals.

Responsibilities

• Assist in determining community sales goals and motivating leasing consultants.
• Lease apartment homes, manage prospect leads, and educate residents on community information.
• Address and resolve customer service concerns promptly and professionally.
• Assist in developing and implementing programs to maximize revenue, control expenses, and improve customer experience.
• Support residents during move-in, lease renewals, move-out, and transfers.
• Monitor market conditions by calling or visiting competitive communities.
• Plan and execute resident activities and events.
• Ensure compliance with all applicable AVB policies, procedures, federal, state, and local laws, including fair housing regulations.

Requirements

• 1-3 years of multifamily experience or related experience/education in a hotel, retail, or restaurant environment.
• 1 or more years of supervisory or training experience.
• Proficiency in using administrative software and Microsoft Office Suite.

Location

• New York, New York

Work Type

• Full-time

Experience Level

• 1-3 years multifamily experience
• 1+ years supervisory experience

Education Level

• High school diploma or equivalency (GED)
• Bachelor's degree preferred

Salary/Compensations

• $57,000.00 - $80,500.00

Benefits

• Health, dental, and vision insurance
• 401(k) with company match
• Paid vacation and holidays
• Tuition reimbursement
• Employee stock purchase plan
• 20% discount on apartment homes

About the Company

• AvalonBay Communities, Inc., an equity REIT, has a long-term track record of developing, redeveloping, acquiring and managing distinctive apartment homes in some of the best U.S. markets, and delivering outsized, risk-adjusted returns to shareholders.
• Our purpose is creating a better way to live.
• We focus on collaboration, innovation, and taking ownership of our choices and actions.
• We act in ways that focus on creating value for our customers, investors and associates.

Equal Opportunity

• AvalonBay is proud to be an equal opportunity employer and is committed to an inclusive and diverse work environment free of discrimination and harassment.
• AvalonBay makes employment decisions without regard to a person’s race, ethnicity, color, religion, sex, national origin, sexual orientation, gender identity, pregnancy (including childbirth, lactation or related medical conditions), age, physical or mental disability, genetic information (including characteristics or testing), citizenship status, military or veteran status, or any other status protected by the law.
• AvalonBay will consider for employment qualified applicants with criminal histories in a manner consistent with requirements under the law.