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About the Role

The Assistant Store Manager supports the Store Manager in sales, customer service, store appearance, and operations. This role manages the store during the Store Manager’s absence and leads team members in servicing customers.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels on the retail showroom, including team member execution on customer service programs.
• Work with the store manager to ensure the retail sales counter is adequately staffed during peak business hours.
• Assist the store manager in setting team member goals, providing feedback, coaching, mentoring, and ensuring training is current.
• Assist in the hiring process by completing recruiting tasks, scheduling and participating in interviews, evaluating candidates, and collaborating with management.
• Ensure telephone is answered according to company policy.
• Process buy online/ship to store, hub and store to store transfers, and DC add orders in a timely manner and contact customers upon shipment arrivals.
• Utilize electronic outside purchase order ledger to ensure special orders and outside purchases are handled efficiently and according to procedure.
• Process retail customer returns and exchanges efficiently and friendly, issue refunds accurately, and process returned merchandise correctly.
• Ensure all merchandise, including core charges and warranties, are invoiced before product leaves the store.
• Communicate Zipline messages and delegate/complete Image Maker and merchandising tasks.
• Ensure all team members comply with company policies, including adhering to posted work schedules and clocking in/out accordingly.
• Perform all store opening/closing duties, including day end procedures, verifying/securing money/deposits, preparing bank deposits, ensuring security measures are in place, and arming/disarming security alarms.
• Assist the store manager in maintaining the store building, parking lot, exterior signage/lighting, computer hardware, in-store service/test equipment, and delivery vehicles.
• Perform all other duties as assigned.

Requirements

• Sales Specialist Training
• Assistant Manager Certification
• RSS Certification
• Fluency in multiple languages (Spanish is highly desired)

Skills

• Sales
• Customer Service
• Team Leadership
• Hiring Process
• Inventory Management
• Merchandising
• Store Operations
• Financial Procedures
• Communication

Location

• Onsite

Work Type

• Full-time

Experience Level

• Assistant Manager

Education Level

• High School Diploma or GED (implied by certifications)

Benefits

• Competitive Wages
• Paid Time Off
• Stock Purchase Plan
• 401k with Employer Contributions Starting Day One
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Optional Flexible Spending Account (FSA)
• Team Member Health/Wellbeing Programs
• Tuition Educational Assistance Programs
• Opportunities for Career Growth

About the Company

• O’Reilly Auto Parts has a proven track record of growth and stability.
• O’Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging career growth along with the organization.

Equal Opportunity

• O’Reilly Auto Parts is an equal opportunity employer.
• The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions,) age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.
• Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act.
• If you require a reasonable accommodation during the application or employment process, please send an email to: rar@oreillyauto.com or call (800) 471-7431 option , and provide your requested accommodation, and position details.