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About the Role

The Retail Service Specialist supports the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. This position also assumes shift management responsibilities in the absence of management.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels on the retail showroom, including team member execution on customer service programs.
• Ensure telephone is answered according to company policy.
• Process buy online/ship to store, hub and store to store transfers, and DC add orders in a timely manner and contact customers upon shipment arrivals.
• Handle special orders and outside purchases efficiently and according to procedure, utilizing electronic outside purchase order ledger.
• Process retail customer returns and exchanges efficiently and in a friendly manner, issue refunds accurately, and stage returned merchandise correctly.
• Ensure all merchandise, including core charges and warranties, are invoiced before product leaves the store.
• Communicate Zipline messages and delegate Image Maker and merchandising tasks.
• Ensure team members adhere to the posted work schedule, obtain management approval for changes, and clock in/out according to company policy.
• Perform all store opening/closing duties, including day end procedures, verifying/securing money/deposits, preparing bank deposits, ensuring night security lights are on, locking doors, securing the building, arming/disarming security alarms, and checking/securing/locking delivery vehicles.

Requirements

• Strong communication skills
• Ability to obtain RSS Certification
• Retail sales experience, preferably in auto parts
• Automotive systems and repair knowledge
• ASE Certification
• Fluency in multiple languages (Spanish is highly desired)

Skills

• Communication skills
• Customer service
• Sales
• Store operations
• Shift management
• Bilingualism (Spanish highly desired)

Location

• Onsite

Work Type

• Full-time

Experience Level

• Entry-level to Mid-level

Education Level

• High School Diploma or GED preferred

Benefits

• Competitive Wages & Paid Time Off
• Stock Purchase Plan & 401k with Employer Contributions Starting Day One
• Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
• Team Member Health/Wellbeing Programs
• Tuition Educational Assistance Programs
• Opportunities for Career Growth

About the Company

• O’Reilly Auto Parts has a proven track record of growth and stability.
• O’Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.

Equal Opportunity

• O’Reilly Auto Parts is an equal opportunity employer.
• The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions,) age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.
• Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act.
• If you require a reasonable accommodation during the application or employment process, please send an email to: rar@oreillyauto.com or call (800) 471-7431 option , and provide your requested accommodation, and position details.