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About the Role

The Guest Service Agent is the face of our hotels, responsible for exceeding guest needs and providing a welcoming environment. This role offers a competitive compensation package, flexible scheduling, and opportunities for personal development and career growth within Sandman Hotel Group.

Responsibilities

• Provide a warm, welcoming, and friendly environment.
• Check guests in and out of the Hotel.
• Assist with luggage.
• Issue room keys, pamphlets, and discount cards.
• Answer guest questions and arrange transportation.
• Respond to telephone, email, and in-person inquiries.
• Book telephone reservations.
• Compute bills and collect payments.
• Count and verify cash, shift activity, keys, gift certificates, and wireless internet cards.
• Print updated reports every two hours.
• Check all unresolved departures.
• Ensure the front desk is stocked with guest necessities.
• Record and enter wake-up call requests.
• Complete welcome calls.
• Maintain a clean and tidy front desk area.
• Refer inquiries to the appropriate individuals or departments.
• Present a positive and professional image of the organization.
• Provide information about special activities to staff and/or clients.
• Observe and report security issues to the Manager.

Requirements

• Completion of a two-year apprenticeship program in front desk operations or hotel management preferred.
• 1 year of experience as a Hotel Front Desk Clerk preferred.
• Experience in all aspects of customer service and people management.
• Strong working knowledge of accounting practices and principles.
• Ability to analyze and interpret client needs and offer appropriate solutions.
• Exceptional conflict resolution, negotiation, and objection handling skills.
• Able to effectively communicate both verbally and in writing.
• High level of proficiency in Opera/Opera Cloud.
• Must be legally entitled to work in Canada.

Skills

• Excellent customer relations.
• Time-management skills.
• Adaptability to change.
• Ability to handle multiple priorities under pressure.
• Eagerness and focus to exceed guest expectations.

Location

• Canada

Work Type

• Part Time
• Onsite

Experience Level

• 1 year of experience as a Hotel Front Desk Clerk preferred

Education Level

• Completion of a two-year apprenticeship program in front desk operations or hotel management preferred

Benefits

• Competitive compensation package
• Flexible schedule
• Incredible team rates and discounts at all 7 restaurant brands
• Rewards & Recognition
• Discounted Hotel Stays for Team Members and Family & Friends rates
• 25% discount at our restaurants for up to 6 people
• Discounted Passes/Lift tickets at Grouse Mountain and Revelstoke Mountain Resort
• Ongoing Employee events, incentives & recognition
• Growth Opportunities- Career Advancement starts from Within
• Dedicated Training Program
• Employee Assistance Program (EAP)- Free mental Health Support, Legal & Financial Counselling
• Refer a friend or family and earn money!
• Group Life Insurance, Extended Health, Dental, Vision Care
• Complimentary Stays
• RRSP Matching
• Milestone Rewards
• Tuition Credit Program

About the Company

• Northland Properties is a 100% Canadian-owned company recognized as a trusted name in hotels, restaurants, resorts, sports, construction, and asset management.
• Our brands have been bringing people together for over 50 years across Canada, the US, Ireland, and the UK.
• We are Canada’s fastest-growing hospitality group, believing our people are the foundation of our success.
• We are committed to building a network of talented professionals to provide exceptional hospitality experiences.

Equal Opportunity

• As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields.
• Sandman Hotel Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
• Sandman Hotel Group does not discriminate on the basis of disability, veteran status or any other basis protected under federal, provincial or local laws.
• Accommodations are available at any stage of the recruitment process upon request.