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About the Role

Ebury helps ambitious businesses unlock global growth and encourages innovation, movement, collaboration, and problem-solving. This role offers an exciting opportunity to join a fast-growing team in London, serving as a point of contact for corporate clients, providing daily operational and trading assistance, and building relationships while upselling Ebury's products. You will be a brand ambassador, servicing the revenue and growth area of the business.

Responsibilities

Act as a point of contact for corporate clients.
Provide daily operational and trading assistance.
Build client relationships and upsell Ebury's products.
Service the revenue and growth area of the business.
Act as an ambassador for the product and service at a customer-facing level.
Manage a portfolio of 300 clients trading online through the EBO platform.
Ensure clients use Ebury as their primary platform for trading and international payments.
Resolve client issues as they arise.
Identify issues preemptively (e.g., payment dates, banking data).

Requirements

A passionate individual with a strong interest in sales/client servicing.
Knowledge of FX.
Prepared to go the extra mile to exceed customer expectations and experience.
Desire to deliver best-in-class service.
Strong written and verbal communication skills.
Strives in a high-pressure/pace environment.
Ability to excel within a busy client-facing environment with significant monthly workload peaks (previous experience preferred).
Ability to manage workload around tight time constraints.
Confidence in liaising and mediating between multiple internal departments to find solutions.
Confidence in dealing directly with clients as an ambassador for the brand and product.
Capacity to manage different types and natures of enquiry simultaneously across several platforms and for different client types.
Ability to multitask/prioritize, working around daily deadlines.
Confidence to promote the company offering and identify new opportunities to grow new and existing key accounts.
Awareness of commercial implications.
Accuracy of work is particularly key when dealing with live currency trade booking, banking information, figures, and high value/volume payments and clients.
Self-starter with the initiative and ability to ‘get stuck in’.
Confidence to find solutions working with teams internally.
Take ownership of client issues/queries and see through to the end.
Interest in currency markets is helpful.
Experience with Microsoft suite (particularly Excel).
Understanding of clients' business activity/core business and FX needs.
Sales skills/experience is a plus.
Knowledge of all products Ebury offers.
Ability to adapt in a constant evolving and challenging environment.

Skills

Client-facing skills
Operational know-how
Problem-solving abilities
Sales skills
Client servicing
FX knowledge
Communication skills
Multitasking
Prioritization
Commercial awareness
Attention to detail
Microsoft Excel

Location

London Victoria office
Onsite

Work Type

Onsite
Full-time

Experience Level

Junior

Benefits

A clear path for progression, mapped out by your individual goals and personal objectives.
Tools to develop and master client relationship skills.
Opportunity to service and develop your own book of clients.
A support structure that will drive you to succeed in your next goal.

About the Company

Ebury delivers sophisticated, integrated solutions — business accounts, hedging, and financing — on a single platform with a seamless workflow.
Our success is built on a simple premise and singular purpose: To help businesses operate and scale globally.
Since its founding in 2009, Ebury has always been a fast-growing leader in fintech.
Today, we bring together 1,800+ Eburians across nearly 70 cities.
At the heart of our offering is a proprietary platform, purpose-built to help businesses seamlessly streamline and manage global cash flow.
We focus on continuous product evolution and innovation to build the infrastructure for borderless growth and help our clients scale at every stage.
The opportunities at Ebury are as diverse as our people, ranging from business development to engineering roles across our tech pillars.

Equal Opportunity

We believe in inclusion.
We stand against discrimination in all forms and are against the intolerance of differences that makes us a modern and successful organisation.
At Ebury, you can be whoever you want to be and still feel a sense of belonging no matter your story.