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About the Role

Oversee the Briggs & Riley Innovation Studio, transforming it into a hub for product storytelling, immersive training, consumer insights, retailer engagement, digital appointments, and premium brand experiences to create memorable interactions for retailers, customers, partners, and employees.

Responsibilities

• Lead the daily operation of the Innovation Studio, ensuring it reflects the premium Briggs & Riley brand.
• Maintain showroom presentation, merchandising, product readiness, and hospitality standards.
• Coordinate seasonal product updates, fixture changes, and room transitions for meetings, trainings, and events.
• Plan and execute retailer immersion sessions, retailer roundtables, consumer focus groups, internal trainings, and special events.
• Coordinate all event details, including scheduling, room setup, product presentation, hospitality, materials, note-taking, and follow-up.
• Partner with Sales, Product, Marketing, Customer Service, and Visual Merchandising to deliver engaging experiences.
• Coordinate virtual product presentations and digital appointments.
• Ensure professional presentation standards, lighting, product setup, and technology for digital experiences.
• Track CRM activity, appointment outcomes, and key engagement metrics.
• Maintain the Innovation Studio as a living showcase for new products, merchandising ideas, and customer experiences.
• Analyze Studio utilization and program performance to identify opportunities for enhancement.
• Help shape how retailers, customers, and employees experience Briggs & Riley.

Requirements

• 5-10 years of experience in premium retail, hospitality, experiential marketing, training, brand experience, event operations, or a related field.
• Exceptional organization and project management skills.
• Outstanding communication and presentation abilities.
• Confidence interacting with retailers, customers, executives, and cross-functional teams.
• An eye for merchandising, presentation, and premium brand experiences.
• Experience coordinating multiple projects simultaneously.
• Familiarity with CRM platforms, scheduling systems, or operational software.
• Comfort presenting products in both in-person and virtual environments.

Skills

• Brand Ambassador
• Project Manager
• Event Producer
• Hospitality Professional
• Creative Problem Solver

Location

• Hauppauge, NY

Work Type

• Full-Time
• On Site

Experience Level

• 5-10 years

Salary/Compensations

• Competitive salary plus bonus incentive

Benefits

• Generous PTO
• Paid Holidays
• Medical, dental, and vision coverage
• Paid Short Term Disability and Life Insurance
• Voluntary Long Term Disability & Identity Insurance available
• Flexible Spending Accounts
• 401K with company match
• Profit Sharing Plan
• Learning and development opportunities
• Fun team building events
• Employee Discounts
• $5,000 Employee Referral Bonus
• College Scholarship Program for Employee’s children

About the Company

• Briggs & Riley is one of the most awarded premium luggage brands in the world, trusted by discerning travelers and backed by our industry-leading Simple As That® lifetime guarantee.
• At Briggs & Riley, you'll work with one of the world's leading premium travel brands alongside a collaborative, passionate team committed to excellence.