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About the Role
As Centre Manager at JD Healthcare, you will take full operational responsibility for our London Bridge clinic, overseeing daily operations, leading the reception team, managing facilities, and acting as the operational link between three established brands. This is a senior, hands-on leadership role focused on operational excellence, patient experience, and staff engagement.
Responsibilities
- Take full operational responsibility for the London Bridge clinic, ensuring the site runs efficiently, safely, and to the highest standards.
- Identify operational risks and service gaps proactively, implementing practical solutions.
- Coordinate maintenance, contractor access, and building management with the Facilities Team.
- Serve as the operational liaison between London Women's Clinic, London Egg Bank, and London Sperm Bank.
- Line manage the Reception Team, providing leadership, coaching, and development.
- Manage reception rotas, staffing levels, recruitment, and performance management.
- Monitor operational performance and produce monthly reports and statistics.
- Support strategic and operational objectives with the Clinical Director and Business Development Director.
- Lead and contribute to service improvement initiatives to enhance operational efficiency, patient satisfaction, and staff experience.
Requirements
- Proven experience managing operations within a healthcare or clinical environment.
- Strong leadership and people management skills with experience leading multidisciplinary teams.
- Excellent organisational and planning abilities with the capacity to manage competing priorities.
- Strong problem-solving skills — proactive, solutions-focused, and able to anticipate operational challenges.
- Excellent communication and interpersonal skills with the ability to build strong relationships across clinical, administrative, and support functions.
- Experience within fertility, reproductive healthcare, or private healthcare (Desirable).
- Knowledge of healthcare governance and regulatory standards (Desirable).
- Experience working across multi-site or multi-business organisations (Desirable).
- Experience managing facilities or building operations (Desirable).
Skills
- Operations Management
- Leadership
- People Management
- Team Leadership
- Organizational Skills
- Planning
- Problem-Solving
- Communication Skills
- Interpersonal Skills
- Relationship Building
- Facilities Management
- Building Operations Management
Location
- London Bridge
Work Type
- Full-time
- Onsite
Experience Level
- Senior
Benefits
- 32 days annual leave including bank holidays
- Life assurance
- Pension plan
- Workplace Nursery Scheme
- MyGym discounts
- Staff treatment discounts
- EV Car Scheme and Cycle2Work
- Perkbox benefits platform
- Health and wellness programmes
- Ongoing learning and development opportunities
About the Company
- JD Healthcare Group is one of the UK's leading fertility and reproductive healthcare providers, operating brands including London Women's Clinic, London Egg Bank, London Sperm Bank, KindIVF, Surrey Park Women's Clinic and Elective Egg Freezing across the United Kingdom.
- Since 1985, we have been supporting individuals and families through some of the most significant journeys of their lives — combining world-class clinical expertise with genuine human care.
- Everything we do is driven by a shared purpose: helping people build the families they dream of.
Equal Opportunity
- JD Healthcare is an Equal Opportunities employer.
- We are committed to diversity and inclusion and encourage applications from all backgrounds.