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About the Role

Contributes to an exceptional resident experience by providing high standards of repairs, maintenance, and compliance for building fabric and mechanical/electrical systems. Inspects, diagnoses, and performs repairs and decoration to buildings, grounds, and equipment.

Responsibilities

• Ensure high levels of cleanliness throughout the community.
• Communicate effectively with residents, clients, contractors, and colleagues regarding maintenance issues.
• Monitor and maintain the electronic maintenance reporting system, Onesite, ensuring tasks are completed to a high standard and within time scales.
• Promote customer satisfaction by providing regular updates to residents on maintenance issues.
• Administer all property maintenance and records in accordance with Greystar policies and procedures.
• Maintain focus on delivering services within agreed budgetary and resource parameters.
• Maintain adequate levels of spares, stock, and supplies, ensuring effective forward planning.
• Diagnose and undertake repair and maintenance tasks including plumbing, joinery, carpentry, painting/decorating, and lighting, or organize and oversee repairs by contractors.
• Respond to health and safety matters in an appropriate and timely manner.
• Report incidents or accidents to the Community Manager.
• Move furniture and heavy items around site as required.
• Ensure all communal areas, including refuse and recycling facilities, are inspected and maintained to the highest standards of repair and cleanliness.
• Coordinate and accompany external contractors/suppliers executing minor works on site.
• Liaise with relevant team members to ensure transparency and clear communication when works are taking place.
• Monitor sub-contractors' performance and retain accurate records of their site operations.
• Assist with the management of any community works.
• Assist the Community Manager in key management, ensuring high levels of security.
• Ensure annual checks for statutory insurance and qualifications are carried out.
• Manage and maintain all statutory testing records.
• Carry out annual PAT testing and inspections of emergency lighting, weekly fire alarm tests, and fire evacuations.
• Ensure gardens and grounds maintenance are well-maintained, clean, tidy, and hazard-free, supervising external contractors.
• Practice proper safety techniques in accordance with company and safe systems of work guidelines.
• Be available on call out of hours to respond to emergency situations.
• Review site risk assessments as required.
• Seek to maximize efficiency of utilities.

Requirements

• A reasonable level of general education educated to O’ Level / GCSE level or equivalent with demonstrable written and numerical skills.
• Awareness of H&S requirements on site.
• Continually strives to improve knowledge, skills, and abilities.
• Experience of undertaking repairs and maintenance in a domestic residential environment or as a general builder/residential construction in plumbing, electrical, or carpentry trades.
• Experience of installing and maintaining hot and cold water systems, sanitary appliances, and soil and waste drainage.
• Experience of installing and maintaining electrical systems and fire alarm, emergency lighting, and security systems.
• Fluent English verbal and written communication skills.
• Helpful, friendly personality with effective communication skills.
• Behaving in a professional, courteous, and helpful manner towards colleagues and residents.
• Good team player with strong relationship building and influencing skills.
• Positive approach and ability to work on own initiative.
• Ability to determine cost-effective solutions to repairs.
• Contractor & Supplier Supervision skills are desirable.
• Excellent organisation skills with the ability to multi-task and prioritise.
• Flexible approach to work and adaptable to thrive in a changing environment.

Skills

• Repairs and maintenance
• Plumbing
• Joinery
• Carpentry
• Painting/Decorating
• Lighting maintenance
• Health and safety
• Electronic maintenance reporting system (Onesite)
• Customer service
• Budget management
• Stock management
• Contractor supervision
• Gardens and grounds maintenance
• PAT testing
• Fire alarm testing
• Emergency lighting inspection
• Fire evacuation procedures
• Risk assessment review
• Utility efficiency

Location

• Globally

Work Type

• Full-time

Experience Level

• Not specified

Education Level

• O’ Level / GCSE level or equivalent
• Recognised trade qualification, Building Crafts Operative Certificate, City and Guilds or NVQ relevant to undertaking repairs and maintenance in a residential building (e.g., plumbing or electrical)

About the Company

• Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing.
• Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 265 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region.
• Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally.
• Across its platforms, Greystar has nearly $79 billion of assets under management, including over $35 billion of development assets and over $36.5 billion of regulatory assets under management.
• Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business.
• Learn more at www.greystar.com.

Equal Opportunity

• Greystar will never request your banking details or other sensitive personal information during the interview process.
• Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com).
• If you receive suspicious requests, please report them immediately to AskHR@greystar.com.