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About the Role

Customer Success Managers (CSMs) help clients realize value from LSEG solutions. In this role, you will support a defined book of customers using our LSEG Real Time solutions and guide them throughout their customer journey, focusing on growing adoption, supporting integration, and expanding use of our solutions within their enterprise workflows. You will own Customer Value Plans and support the delivery of agreed outcomes. Through regular client engagement, you will build positive relationships with stakeholders to ensure a consistent and high-quality customer experience. You will work in close partnership with Account Managers and Sales Leaders to share insights on customer health, retention, and growth opportunities, and collaborate with Market Development and Customer Proposition teams to share customer feedback and support product alignment with customer needs.

Responsibilities

Clearly define business outcomes and success plans to capture and track customer objectives, milestones, risks, and success metrics.
Educate customers on how to use LSEG enterprise platforms, content, and technologies tailored to use-case needs.
Monitor usage, account health, and growth opportunities to create actionable insights and strategically pivot as necessary.
Seek out organic business expansion opportunities (up-sell / cross-sell) in collaboration with LSEG business development partners.
Ensure customers derive maximum ROI from LSEG services and solutions, utilizing the full extent of their licenses/contracts.
Build, maintain and leverage strong relationships with business decision makers and users within each account to gather customer intelligence and influence adoption.

Requirements

3-5 years of commercial experience in B2B consultative selling/support, preferably in a SaaS company.
Knowledge of financial content and the financial services industry.
Confidence engaging with a broad range of roles from market data managers, developers, application owners, data scientists to c-level executives.
Ability to map a customer’s business needs to product solutions.
Comfortable working in a fast paced and evolving environment.
Collaborative, proactive, and customer-focused approach.
Strong communication and presentation skills, with the ability to adjust messaging for different audiences.
Ability to travel to customer sites when required.
Experience with real time infrastructure, market data workflows, cloud technologies, APIs and/or coding is an advantage.

Skills

B2B consultative selling/support
SaaS
Financial content
Financial services industry
Customer engagement
Business needs mapping
Product solutions
Communication
Presentation skills
Customer intelligence
Adoption influence
Real time infrastructure
Market data workflows
Cloud technologies
APIs
Coding

Experience Level

Manager

Education Level

Bachelor’s degree required

Salary/Compensations

$116,200 - $193,800

Benefits

Annual Wellness Allowance
Paid time-off
Medical
Dental
Vision
Flex Spending & Health Savings Options
Prescription Drug plan
401(K) Savings Plan and Company match
Basic life insurance
Disability benefits
Emergency backup dependent care
Adoption assistance
Commuter assistance
Healthcare
Retirement planning
Paid volunteering days
Wellbeing initiatives

About the Company

LSEG is a leading global financial markets infrastructure and data provider. Our purpose driving financial stability, empowering economies and enabling customers to create sustainable growth.
Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.
We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives.
Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

Equal Opportunity

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.