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About the Role
The Designated Selling Associate (DSA) Salesperson is passionate about fashion, enjoys one-on-one customer interaction, and thrives in a sales environment. DSAs drive sales volume for Nordstrom while championing the brand they represent, excelling in customer service, product knowledge, merchandising, and selling.
Responsibilities
- Set and achieve sales goals for in-store and digital selling using selling tools, including text and social media.
- Build lasting customer relationships.
- Provide excellent customer service, which may require flexibility to work in other departments or brands.
- Offer honest and confident feedback to customers regarding style, fit, and wardrobe value.
- Seek fashion and product knowledge through meetings and trainings.
- Build relationships with other DSAs, Stylists, and departments by conducting product knowledge meetings.
- Provide product feedback to management to improve store assortments.
- Drive business through appointment-based selling during events and non-events.
- Maintain department presentation by stocking, re-merchandising, displaying, and cleaning.
- Grow sales by opening new Nordstrom Rewards program accounts.
- Work a flexible schedule based on business needs.
Requirements
- Excellent communication and interpersonal skills to establish rapport and cultivate customer relationships.
- Ability to excel in a competitive team environment.
- Ability to prioritize multiple tasks in a fast-paced environment.
- Ability to work a flexible schedule based on business needs.
- Ability to read and interpret sales reporting in relation to goals.
- Understand how to educate customers on new and emerging brands, suggesting items based on their needs.
- Confidence with high/low price points and ability to showcase item value and wardrobe integration.
- Strong understanding of customer's holistic wardrobe and style.
- High degree of organization for strategic follow-up and wardrobe advice.
- Continuous movement for 6-8 hours per shift, including bending, twisting, squatting, flexing, and reaching.
- Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
- Handle bulky and sometimes awkwardly shaped items, including reaching for and lifting them above the head.
- Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds.
Skills
- Fashion passion
- Customer service
- Product knowledge
- Merchandising
- Selling
- Relationship building
- Communication
- Interpersonal skills
- Teamwork
- Prioritization
- Time management
- Sales reporting analysis
- Brand education
- Wardrobe styling
- Organization
Location
- In-store
- Digital
Work Type
- Full-time
- Part-time
Experience Level
- Entry-level
Salary/Compensations
- $18.45 - $18.45 Hourly
- Commission varies based on merchandise sold (Apparel, shoes, accessories: 3% to 14.5%; Beauty and Men’s Fragrance: 3%)
- May be eligible for performance-based incentives/bonuses.
Benefits
- Medical/Vision
- Dental
- Retirement
- Paid Time Away
- Life Insurance
- Disability
- Merchandise Discount
- EAP Resources
- 401k
- Holidays
About the Company
- Nordstrom is a fashion-focused retailer.
- Employees are considered the company's most important asset.
Equal Opportunity
- For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance.
- Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location.
- Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines.